For 20 years, TantaComm has been providing interaction recording, security and regulatory compliance, and performance management solutions for contact centers globally. While Screen Recording has been available from TantaComm for years, today’s release of TantaComm’s native Screen Recording solution more effectively aligns with the company’s open architecture while delivering superior functionality and scale.
“Our strategy is to develop and market exceptional products. Our focus over the last couple of years has been on the elimination of third party components within our infrastructure giving us full control of our service offering,” said Ruben Moffett, Chief Operating Officer at TantaComm. “Our new screen capture is not only now native giving us improved flexibility but also far exceeds previous functionality.”
Capture Screen allows for synchronized voice and data recording across traditional TDM, IP, and mixed telephony environments and offers application programming interfaces (APIs) to facilitate easy integration with other systems. The solution was designed to offer industry leading file compression rates which greatly reduces the footprint required for storing the captured recordings. In addition, the native Capture Screen solution improves scale by over 300% thereby reducing the hardware, storage and administration costs.
TantaComm Capture Screen is an optional module that can be purchased along with the core Capture Audio module for customers who want to record the full agent-customer interaction. It allows supervisors to playback agent interactions with full video screen capture. TantaComm customers who have been using the legacy Screen product can easily upgrade to this new module and begin using its new features and functionality in their existing TantaComm environment.
TantaComm is a global innovator in customer interaction recording, security and regulatory compliance and quality management solutions. Many of the world’s largest contact centers, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences. Not just another interaction recording vendor, TantaComm has been serving customers for 20 years and boasts an annual client retention rate of over 98%. Flexible delivery models that meet client needs for implementation, technical design, budget requirements and support are what set TantaComm apart. For more information, visit www.tantacomm.com.