ChatBee Live Chat Outsourcing Service are pleased to introduce the innovative SaaS (Software as a Service) conversion rate challenge. The importance of conversion rates for SaaS businesses cannot be neglected and ChatBee can help in increasing them significantly. Continue reading ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate
Monthly Archives: February 2014
Nuance’s Nina Wins Big at the Stevie® Awards
Nuance Communications, Inc. announced that Nina, the intelligent virtual assistant that delivers personalized customer service, has received top honors in three categories at the eighth annual Stevie® Awards for its role in transforming the customer experience. Nuance was selected as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Nina Wins Big at the Stevie® Awards
Oracle buys BlueKai
Oracle announced that it has signed an agreement to acquire BlueKai, the industry’s leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences. Continue reading Oracle buys BlueKai
Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence
Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
Altitude Software, a leader in unified customer interaction solutions announced that We Fight Any Claim has registered more business flexibility and significant productivity increases using Altitude uCI solution. Continue reading Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UCAS triumphant at first ever UK Cloud Awards
UCAS was a winner at last night’s inaugural UK Cloud Awards, after successfully moving their service for university and college applicants into a resilient and scalable cloud environment. Continue reading UCAS triumphant at first ever UK Cloud Awards
Investigating attitudes to customer service in the UK & US [INFOGRAPHIC]
‘The loyal customer’ doesn’t mean what it used to; while they used to stay with a company through thick and thin, loyal customers today are simply the ones that return at all. The internet provides ‘near perfect’ information to consumers, giving the ideal platform to switch providers on a regular basis if necessary.
Continue reading Investigating attitudes to customer service in the UK & US [INFOGRAPHIC]
Aspect Software Adds CrossRealms as Latest North America Channel Partner
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions announced the addition of CrossRealms, a leading managed solutions and systems integrator as a new North America channel partner. Continue reading Aspect Software Adds CrossRealms as Latest North America Channel Partner
Top US Bank Deploys Creative Virtual’s Natural Language Self-Help System
Creative Virtual is very pleased to announce that its V-Person™ technology is powering the largest installation of a natural language self-help system in the financial services industry today. Continue reading Top US Bank Deploys Creative Virtual’s Natural Language Self-Help System
UBL Selects VoiceTrust for Voice Biometrics Solutions
VoiceTrust has announced it has been selected by United Bank Limited (UBL) for the delivery of voice biometrics solutions to authenticate its retail and enterprise customers. Continue reading UBL Selects VoiceTrust for Voice Biometrics Solutions