ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

ChatBee Live Chat Outsourcing Service are pleased to introduce the innovative SaaS (Software as a Service) conversion rate challenge. The importance of conversion rates for SaaS businesses cannot be neglected and ChatBee can help in increasing them significantly. Continue reading ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

Nuance’s Nina Wins Big at the Stevie® Awards

Nuance Communications, Inc. announced that Nina, the intelligent virtual assistant that delivers personalized customer service, has received top honors in three categories at the eighth annual Stevie® Awards for its role in transforming the customer experience. Nuance was selected as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Nina Wins Big at the Stevie® Awards

Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Investigating attitudes to customer service in the UK & US [INFOGRAPHIC]

NVM logo jpg‘The loyal customer’ doesn’t mean what it used to; while they used to stay with a company through thick and thin, loyal customers today are simply the ones that return at all. The internet provides ‘near perfect’ information to consumers, giving the ideal platform to switch providers on a regular basis if necessary.

Continue reading Investigating attitudes to customer service in the UK & US [INFOGRAPHIC]

Aspect Software Adds CrossRealms as Latest North America Channel Partner

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions announced the addition of CrossRealms, a leading managed solutions and systems integrator as a new North America channel partner. Continue reading Aspect Software Adds CrossRealms as Latest North America Channel Partner

Performance Technology Partners Signs Reseller Agreement to Offer Interactive Intelligence Solution

ININ logoPerformance Technology Partners LLC (PTP) has signed an agreement allowing it to market, sell and support the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), throughout North America. Continue reading Performance Technology Partners Signs Reseller Agreement to Offer Interactive Intelligence Solution

Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Mitel® unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation. Continue reading Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions and TantaComm, a leading global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, today announced the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Continue reading Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Nimble, a leader in social business relationship management, today announced a new integration with Talkdesk, which will automatically pair everything from a customer’s contact history—including tickets, notes and cases from helpdesk systems—with the rich customer data provided by a Nimble contact record for efficient business engagement. By allowing users to update and manage their tasks and contacts between both platforms, the integration allows businesses to effectively create virtual, social call centers for sales teams. Continue reading Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams