Daily Archives: February 5, 2014

Acquisitions & Mergers

Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software

Verint LogoVerint® Systems Inc. announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place February 3.

“Since its formation on February 1, 1994, Verint has been committed to delivering Actionable Intelligence® solutions that enable organizations to capture big data, glean insights from the data and then operationalize those insights throughout the organization,” says Dan Bodner, CEO, Verint. “Behind Verint’s success over the past 20 years has been our Actionable Intelligence vision, strategy involving innovative analytical solutions, customer-centric culture, and highly dedicated and talented workforce.”  Continue reading Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software →

Acquisitions & Mergers

Dimension Data Completes Acquisition Of NextiraOne

Dimension Data, the $5.8 billion global solutions and services provider, today announced that it has acquired certain subsidiaries of NextiraOne, the European multinational company that designs, installs, maintains, and supports business solutions and communications services for over 43,000 private and public sector clients throughout Europe.  Continue reading Dimension Data Completes Acquisition Of NextiraOne →

Uncategorized

Engaging and Retaining Insurance Customers – How Insurers are missing a trick!

Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, take out the policy. It’s easy to swap provider, and as such, the insurance industry has high customer churn. So how can companies keep their customers? Alistair Burton, Business Development Manager for Insurance and Healthcare at Genesys, argues that insurance companies are missing a genuine opportunity to engage with their customers, and need to provide a more proactive approach to customer service in order to provide a better, more fulfilling customer experience – and increase customer retention. The answer to this is proactive web and mobile engagement.  Continue reading Engaging and Retaining Insurance Customers – How Insurers are missing a trick! →

Call Centre Solutions

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall →

Who's Buying What?

Insurance company transforms service and sales operation with leading cloud contact centre technolog

NVM logo jpgA nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia. The business deployed ContactWorld for Service and ContactWorld for Sales and Marketing with Salesforce integration, for a single, shared view of all customer interactions.  Continue reading Insurance company transforms service and sales operation with leading cloud contact centre technolog →

Who's Buying What?

Unibet transforms customer service capability with multi-channel contact solution from Sabio

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability. The project brings together unified voice, e-mail and text chat contact channels, a consolidated agent desktop approach, streamlined workflow management and optimised workforce management to help Unibet deliver a consistently high quality customer experience regardless of the channel being used.  Continue reading Unibet transforms customer service capability with multi-channel contact solution from Sabio →

Technology

Zultys Introduces MX Release 9.0 Unified Communications Software and MXvirtual™ Cloud-Based IP Phone

ZultysLogo_001Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced MX Release 9.0 for the award-winning MX Unified Communications platform as well as the official release of MXvirtual™, a cloud-based comprehensive Unified Communications solution for enterprises and managed service providers.  Continue reading Zultys Introduces MX Release 9.0 Unified Communications Software and MXvirtual™ Cloud-Based IP Phone →

Corporate News

EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio

EarthBend announced that it has added Red Box call recording solutions to its portfolio. Red Box provides solutions for compliance, coaching & training, service quality control, evidence gathering, dispute & complaint resolution, staff protection, and verification. EarthBend is proud to offer additional options to their partners who have customers that utilize call recording for adherence to state & federal laws (i.e. PCI, FDCPA, SEC etc.).  Continue reading EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio →

Awards

Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Voxeo, an Aspect company, has been awarded the 2014 Best Hybrid Cloud Solution award from the Cloud Awards Program. Voxeo, also as a finalist in Best Cloud Infrastructure category, was selected for its low latency, strong security and reliability. The Cloud Awards program celebrates the brightest and the best in Cloud Computing. Open to organizations across the globe, the Cloud Awards is the first and largest recognition platform of its kind.  Continue reading Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program →

Appointments

NICE Appoints Barak Eilam as Chief Executive Officer

NICE Systems announced that its Board of Directors appointed Barak Eilam, President of NICE Americas, as its new Chief Executive Officer to succeed Zeevi Bregman, who is retiring from his position to pursue personal interests. The transition is expected to take place by the end of April, 2014.  Continue reading NICE Appoints Barak Eilam as Chief Executive Officer →