Rapide, the UK leader in real-time customer engagement technology, today announced it has appointed Dennis Fois as CEO. Fois, previously VP EMEA at eGain, will spearhead Rapide’s aggressive growth strategy, focusing on accelerating market penetration both domestically and abroad.
With almost twenty years of sales and management experience, much of it gained in international roles for global organisations like Barclays, Solera and ADP, Fois’ appointment marks a significant investment in expansion by Rapide.
He said, “Today’s consumers expect instant gratification, brands can’t get away with poor communication or simply paying lip service to customer feedback anymore. Some might struggle, but those who realise this as an opportunity to differentiate their services will leave their competitors standing. That’s why I’m so excited about the technology that Rapide offers, the need for it has never been greater.”
Rapide’s unique technology platform, Rant & Rave, combines leading text analytics capability with multi-channel communication solutions, that let brands not only capture the voice of their customers but take real-time, inspired action.
Nigel Shanahan, Rapide Chairman, said of Fois’ appointment. “Dennis joins us at an exciting time in the company’s development. There is no doubt in my mind that he possesses the drive, vision and leadership skills necessary to seize the opportunity we have in front of us as we enter a new phase of growth.. I’m looking forward to welcoming a new wave of clients aboard, as we continue to work with like minded brands that recognise the importance of real-time action when it comes to delighting customers and turning Ranters into Ravers.”