Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has named Aspect Workforce Mobile as a CUSTOMER 2014 Product of the Year Award winner. The Product of the Year awards recognizes innovative call center, CRM and teleservices products and solutions released in 2014.
Aspect Workforce Mobile is designed to give contact center agents greater mobile access to Aspect’s Workforce Management solution. Built on Aspect’s dynamic API Framework which allows easily-configured innovative solutions through packaged functional components and APIs, the application provides contact center personnel access to critical information, the ability to send real-time notifications and to process timely updates directly to the enterprise system, from any location.
“Receiving CUSTOMER Magazine’s Product of the year award is yet another proof point of the demand for mobile technology solutions that enable interactions in real time and create meaningful business outcomes,” says Spence Mallder, senior vice president and GM, Workforce Management and chief technology officer, Aspect. “As the contact center increasingly becomes a strategic centerpiece of the overall customer experience, an application that empowers and not just connects agents translates into a positive impact on productivity and bottom-line results for our customers, enabling agents to deliver exceptional customer experiences.”
Aspect Workforce Mobile extends the mobile capabilities already available to managers to contact center agents, and addresses a desire for more mobility in the workforce at large.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com