Bright Pattern, the only provider of next generation cloud contact center software, announced today the fruits of a technology partnership with Zingaya, of Palo Alto, California. Zingaya Web-call enables voice calls through any computer – directly from a web page – that can be placed via any browser and without requiring a download or softphone.
Integrated with ServicePattern, Bright Pattern’s next generation cloud contact center solution, Zingaya Web-call now electrifies sales engagements by seamlessly connecting website visitors to sales representatives in the contact center, increasing online conversions, reducing shopping cart abandonments, and driving more sales.
Alexey Aylarov, CEO and co-founder of Zingaya, said of the integration, “We have leveraged the strongest aspects of ServicePattern and Zingaya’s platform – including advanced API support, enterprise grade reliability, and cloud-based geographic diversity capabilities – to quickly develop this unique sales engagement application. We couldn’t be a happier with the process, or with the end product.”
Konstantin Kishinsky, CEO of Bright Pattern concurred, saying, “Any web-centric enterprise that cares about sales and sales engagement needs to take a close look at this integration. It can be deployed today, as is, or used as a reference model for building additional, unique, multi-channel applications that use our API to gain competitive advantage.”
Zingaya Web-call not only connects web-originated voice calls to contact centers, but also passes key data collected at the browser as well, such as shopping cart items, pages visited, and customer identifying information. This information is used at the contact center to generate data-driven screen pops, enabling sales representatives to personalize their interactions with the caller.
With ServicePattern and Zingaya’s technology, consumers effortlessly cross over from a visual web-based engagement channel to a voice-based interaction channel augmented with web data, delivering a unified, cross-channel customer experience.
Only ServicePattern offers a complete mix of enterprise grade functionality, reliability and security that spans all consumer engagement channels, with a range of deployment options and third-party integrations to drive revenue and productivity.
About Bright Pattern
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured solution, our ServicePattern™ platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit www.brightpattern.com.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts. For more information, visit http://www.zingaya.com.