U.S. Bank employees are piloting software that lets customers speak a simple passphrase, such as “my voice is my password” to access a credit card account on a mobile device. The feature – called voice biometrics – allows select credit card customers to use their voice to login with a spoken passphrase so they can access their account balances, search transactions and make a payment on their account in the mobile app. Continue reading U.S. Bank Expands Mobile App Pilot Using Voice Biometrics to Access Credit Card Account
Daily Archives: February 13, 2014
Red Box Expands Network to meet increasing demands of finance community
Red Box Recorders has signed a reseller agreement with Linx-Networks to take advantage of the sharp increase in demand for its advanced voice and data recording solutions, particularly within the financial sector. Continue reading Red Box Expands Network to meet increasing demands of finance community
Promero Announces New Speech Analytics On Demand Program with CallMiner
Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner
Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center
Mitel® unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation. Continue reading Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center
Ember Services partners with Avaya to fuel growth in speech analytics
Customer Management consultancy, Ember Services, today announces that it has been selected by Avaya , a global provider of business collaboration and communication software and services, for membership as a Technology Partner in the Avaya DevConnect programme. Continue reading Ember Services partners with Avaya to fuel growth in speech analytics