Noble Systems Corporation, a global leader in unified contact centre technology solutions, has received a “2014 Product of the Year Award” from CUSTOMER magazine and TMC, a global, integrated media company. The Award recognizes Noble’s Integration to Salesforce.com™, the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can achieve improved efficiency and productivity.
The Noble-Salesforce.com Integration application gives users instant access to customer information and contact tools in a single user interface, with one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call, and more. Using the power of Salesforce.com’s new Open CTI technology, Noble creates a unified environment by inserting telephony controls into the CRM workspace, creating a single-view for sales reps to execute their daily activities while making use of Noble’s award winning premise and cloud contact centre productivity tools. They can handle customer contacts more effectively – without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information – resulting in more satisfactory transactions and helping increase efficiency and productivity.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its CRM Integration Solution has proven deserving of this elite status and I look forward to continued innovation from Noble in 2014 and beyond.”
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says, “The Open CTI technology from Salesforce.com allows Noble to embed our contact management and web applications directly into the sales rep’s workspace, letting them work within the CRM package while having access to a softphone and telephony tools. By combining their salesforce automation (SFA) with outbound contact automation, inside sales teams can benefit from integrated technologies, enabling them to seize on new sales opportunities, increase speed to lead, close more business, and grow sales revenues.”
About Noble Systems®
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information on this item or the company, contact Ashley Clayton at +61.02.8222.0500 or visit www.noblesystems.com.