Echo Managed Services helps to deliver 400% increase in registrations of interest for RAF Careers

Echo Managed Services, has helped enable a 400% uplift in career registrations for its client RAF Careers since the implementation of an outbound telephone follow up process. Echo is a specialist provider of complex multi-channel customer contact services, and is helping RAF Careers with their recruitment strategy – including providing information to potential recruits on Facebook, making outbound calls to warm leads and applying analytics gathered to help RAF Careers optimise its advertising budgets. Continue reading Echo Managed Services helps to deliver 400% increase in registrations of interest for RAF Careers

EE to create over 1,000 new customer service roles in the UK

EE, the UK’s most advanced digital communications company, is creating over 1,000 new jobs for Britain and nearly tripling the size of its apprenticeship scheme to over 1,300 by the end of 2015, delivering a major boost to job-seekers while reaffirming its commitment to set the standard for customer service levels in the telecoms sector. Continue reading EE to create over 1,000 new customer service roles in the UK