AltiGen Communications, Inc., a leading provider of Microsoft-based Unified Communications solutions, is pleased to announce that Westcon Group, a value-added distributor of category-leading unified communications, network infrastructure, data center and security solutions with a global network of specialty resellers expanded its unified communications portfolio to include AltiGen’s MaxACD contact center for Lync solution. This agreement allows EMEA partners to accelerate growth of Microsoft Lync in their customers’ contact centers.
With more than five million enterprise voice seats of Microsoft Lync deployed to date, organizations around the world are increasingly looking to implement contact centers in parallel to more effectively manage communications. Eliminating complexity and costs associated with installing and maintaining multiple products, AltiGen simplifies the process via a unified, integrated platform. The company’s MaxACD offers a range of extensive features, including an Enhanced Auto Attendant and IVR, Skills-Based Routing, call recording and extensive reporting. The solution provides the superior qualities that contact centers demand, as well as high availability for business continuity.
“Microsoft Lync is a relatively untapped opportunity for contact centres in EMEA, so our partnership with AltiGen will create significant reseller opportunities in the region. AltiGen is an expert in the contact center space with more than fifteen years of technology innovation delivering comprehensive and integrated software. This agreement allows us to further expand our vendor portfolio, while enabling partners to significantly increase value to their customers,” comments David Grant, Senior Vice President Westcon Convergence, EMEA.
AltiGen MaxACD supports contact centers from 5-256 agents and is primarily used in departmental contact centres such as: IT Help desk, sales, technical support, and customer services. Cost-effective and easy-to-deploy in the contact center, the solution removes the need for scripting or programming. AltiGen is simple to configure with up to only 5x licence types required; coupling this with an ability to virtualize the solution, the contact center can be deployed on existing customer hardware thereby reducing costs further. The platform also allows contact center managers to measure, monitor and manage activities.
“During the past 12 months, we’ve seen significant growth in the Lync Enterprise Voice market, and our ability to offer a contact center solution that natively integrates to Lync adds real business benefits. To be successful, we required a partnership with a high profile distribution partner sharing our vision. Westcon’s commitment to complete support service to their customers from design to delivery is exceptional and we are delighted to be working with them,” comments Paul Fullman, Vice President AltiGen Communications, EMEA.
About Westcon Group
Westcon Group, Inc. is a value added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers. Westcon’s teams create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships at every level of the Westcon Group organization enable partners to receive support tailored to their needs. From global logistics and flexible customized financing solutions to pre-sales, technical and engineering assistance, the company works with partners to respond with agility and speed to changing market conditions so they can achieve the fastest time to revenue. Westcon Group’s portfolio of market-leading vendors includes: Cisco, Avaya, Brocade, Polycom, Check Point, and Blue Coat. For more information, please visit www.westcongroup.com.
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen’s worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen’s worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.