Symitar®, a Jack Henry & Associates, Inc. ®, company, and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, today announced a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions.
Brett Zbikowski, Adapt co-founder and chief strategy officer, says Adapt “has built highly compelling unified contact center solutions for the credit union marketplace, thus complementing the all-in-one IP communications software suite created by Interactive Intelligence. We have developed a growing portfolio of credit union member-centric applications enabling institutions to provide a unified member experience – and the highest levels of service – regardless of how any member wishes to communicate.”
Among terms of the partnership, Symitar representatives will market and reference Adapt’s expertise in contact center automation. Adapt will concentrate on building tighter integrations between member information at credit unions served by Symitar and how the members served choose to communicate. The partnership will capitalize on the trend to offer advanced communication tools and choices to enhance the member service experience and thus provide a competitive advantage.
Symitar and Adapt currently share credit union clients across North America. Adapt clients range in size from $100 million to $9 billion in assets. Adapt has deployed the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one IP communications software suite at nearly 100 U.S. credit unions. Zbikowski adds “CIC’s real-time integration capabilities and its ability to be delivered through a single, simple user interface have led to the choice of CIC and Adapt at a number of Symitar credit union customers in recent years.”
CIC is built on standards-based, single-platform architecture running a wide range of contact center and enterprise applications, and offering extensive interoperability with existing systems. It handles all forms of member communications, such as calls, faxes, email, web chat, SMS, video, social media, mobile, workflow and online forms in the same manner. Deploying CIC requires minimal hardware, provides 100 percent redundancy across all applications, reduces IT administrative time and costs, and lowers energy use. Scalable, all-software architecture eliminates the need for multiple solutions, partners and integration points, thus reducing multiple points of failure. CIC’s all-in-one design provides credit unions with an economical way to deploy applications incrementally, enabling them to deploy applications as needed and lower their total cost of ownership as more functionality is added. A credit union can deploy CIC’s contact center, unified communications, and business process automation functionality to support its entire organization, including branch, remote and mobile employees.
According to Scott Burwell, Jack Henry market research, Adapt’s selection “is based on its long record of serving Symitar users with quality products and services. We are very excited about the potential of this partnership.”
About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® (NASDAQ: JKHY) is a leading provider of computer systems and electronic payment solutions primarily for financial services organizations. Its technology solutions serve more than 11,300 customers nationwide, and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community to mid-tier institutions with information processing solutions. Symitar® is the leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides best-of-breed solutions that enhance the performance of domestic and international financial institutions of all asset sizes and charters using any core processing system, as well as diverse corporate entities. Additional information is available at www.jackhenry.com.
About Adapt Telephony Services, LLC
Adapt is one of the most highly honored resellers and systems integrators of contact center and advanced IP PBX technology in North America and delivers, develops, installs and supports unified IP business communications. Adapt’s principal product offering, the market-leading Interactive Intelligence all-in-one multichannel software platform called Customer Interaction Center, is optimized within vertical market applications such as financial services, retailing, government, healthcare, utilities and accounts receivables management. Founded in 1997, Adapt has produced contact center automation, enterprise IP telephony and business process automation solutions at hundreds of client sites. The company is headquartered in Oak Brook, Illinois, and has employees throughout the U.S. They specialize in sales, development, systems engineering and implementation, project management and technical product support. For more information, visit www.teamadapt.com