Performance Technology Partners LLC (PTP) has signed an agreement allowing it to market, sell and support the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), throughout North America.
“The Interactive Intelligence software’s unique open, single-platform architecture will help our joint customers deploy cost-effective, multichannel contact center solutions that help make service experiences more consistent across all communications channels,” said PTP’s vice president of customer experience management Jeff Forderer. “The addition of Interactive Intelligence to our list of key partners aligns ideally with our strategy of growth in the customer experience management marketplace.”
“With its depth of contact center and customer experience knowledge, its reach across North America, and its top-tier customer portfolio, PTP is an important new asset to our global network of 350 resellers,” said Interactive Intelligence chief business officer Paul Weber.
Interactive Intelligence first released CIC in 1997 to eliminate the cost and complexity introduced by multipoint products. It offers multichannel applications for contact center automation, unified communications, and business process automation, all designed to improve the customer experience. These applications can be deployed via the cloud or on-premises.
PTP combines skilled professionals, best practices, and repeatable methodologies to deliver tailor-made customer experience management solutions for the enterprise and government marketplace. PTP‘s team of senior consultants have a proven track record of delivering powerful solutions that enhance the customer experience across all markets. Their services span the entire solution life cycle including strategic planning, solution design and development, and maintenance and support.
About Performance Technology Partners
PTP is a global system integration firm focused on delivering multi-channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi-channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards-based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate your customer experience. www.performtechnology.com