Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated.
Nuance’s voice biometrics solution was honored for creating a more convenient customer service experience, allowing customers of Barclays Wealth and Investment to instantly and transparently authenticate callers during real-time interaction over the phone. This easy and seamless experience eliminates the need for passwords, PINs, and security questions and instead allows customer service agents to engage with customers in a personalized conversation right at the beginning of each call.
“It is an incredible honor for our voice biometrics technology to be recognized with a Gold Stevie® Award for Innovation in Customer Service,” said Robert Weideman, executive vice president and general manager for the Nuance Enterprise Division. “We’ve known for some time the impact that voice biometrics has on security, but here we see further validation of how it can also reinvent the customer experience.”
More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales. For more information about voice biometrics, go to www.nuance.com/voice-biometrics.
About the Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Nuance Communications, Inc
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.