UK’s largest independent contact centre looks to growth through Aspect Software collaboration

The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software (Aspect) to improve efficiency and productivity across 1,000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce optimisation software across multi-channel & omni-channel services.  Continue reading UK’s largest independent contact centre looks to growth through Aspect Software collaboration

New IBM Kenexa Talent Suite Taps Big Data To Energize Today’s Workforce

IBM announced the software-as-service (SaaS)-based IBM Kenexa Talent Suite that allows Chief Human Resources Officers (CHROs) and C-Suite executives to gain actionable insights into the deluge of data shared every day by their workforce. As a result, organizations can now streamline, modernize and add precision to hiring practices, increase workforce productivity and connect employees in ways that impact business results.  Continue reading New IBM Kenexa Talent Suite Taps Big Data To Energize Today’s Workforce

WhiteSpider Wins Global Business Excellence Award

WhiteSpider, a leading specialist in enterprise architectures for IT, has been awarded a Global Business Excellence Award for Outstanding New Service. The award recognises the company’s ea4 framework for IT Enterprise Architecture as one of 2013’s most outstanding new services and WhiteSpider won the accolade from a global field of entries.  Continue reading WhiteSpider Wins Global Business Excellence Award

ISO 9001 accreditation – what value?

By Yasser Ramirez, Head of Finance, 60K

Since 1987, when ISO published its first series of ISO 9000 quality management standards, more than one million organisations in 178 countries have achieved ISO 9001. What has persuaded so many people to invest significant amounts of time and money into this process, and what benefits have they gained? Should you be interested in doing the same for your organisation?  Continue reading ISO 9001 accreditation – what value?

3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Clarabridge Launches Global Partner Program

Clarabridge, Inc., the leading provider of Intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the launch of the Clarabridge Partner Program. Designed to increase companies’ CEM expertise, engage customers in new and meaningful ways and drive revenue, Clarabridge invites independent software vendors, service integrators, consultancies, value added resellers and other technology and service providers to join the Clarabridge Partner Program. Participating partners have the ability to refer, resell and become certified to deliver services with Clarabridge.  Continue reading Clarabridge Launches Global Partner Program

Argos turns to mobile NFC to improve customer experience and drive app downloads

Proxama PLC the global mobile marketing, loyalty and mobile wallet company, has delivered the first major retail Near Field Communication (NFC) capability for leading UK online and high street retailer, Argos. From 18th January and in 40 Argos stores throughout the UK shoppers are able to tap their NFC-enabled smartphones to engage with store staff who are wearing NFC-enabled lanyards recommending the latest offers. Customers will also be able to tap in-store cards to download the Argos mobile app to make purchases on the go.  Continue reading Argos turns to mobile NFC to improve customer experience and drive app downloads