PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact centre agent optimization tools, today announced that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact centre workforce efficiency and reduce operational costs. Continue reading Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution
Monthly Archives: March 2014
8×8 Appoints Vladimir Jacimovic to Board of Directors
PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced the appointment of Vladimir Jacimovic to its Board of Directors, effective March 20, 2014. Continue reading 8×8 Appoints Vladimir Jacimovic to Board of Directors
Holistic view can help UK businesses reduce £10bn loss from poor customer service – says Sunrise Software
PRESS RELEASE: UK-headquartered Service Management company Sunrise Software has today published an article detailing how adopting a centralised Customer Service Management platform can help businesses to focus on customer relationships at all levels and across supply chain operations. The article helps businesses to address the issues raised by the Institute of Customer Service (ICS), which has monitored the UK economy closely for nearly 6 years. The ICS highlights the billions lost to UK businesses through poor service and states that customer service is a proven driver for better business performance and growth. Continue reading Holistic view can help UK businesses reduce £10bn loss from poor customer service – says Sunrise Software
Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine
PRESS RELEASE: Intelemedia announced today that CRM magazine, has named Intelemedia as a Customer Service Rising Star award winner. The Customer Service Rising Star award recognizes emerging companies which in the past year have made a significant impression on the industry. Leader’s Choice technology not only connects customers to a live agent, but connects them to the best agent available, and provides in-depth analytical reporting. This represents a significant game changer for customers looking to improve their sales and customer service performance. Continue reading Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine
BrightBox Solutions Announces Availability of Help Desk Software Hybrid Licensing Model Combining Perpetual License with Pay as You Go Hosting
PRESS RELEASE: BrightBox Solutions, the software development company behind the innovative Help Desk Premier software, is pleased to announce the availability of a new and unique pricing model, offering tremendous value to customers. Continue reading BrightBox Solutions Announces Availability of Help Desk Software Hybrid Licensing Model Combining Perpetual License with Pay as You Go Hosting
Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk
PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading contact centre software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centres. Continue reading Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk
Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer
PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Jim Haskin as Senior Vice President and Chief Information Officer of the company. Haskin, a 20-year industry veteran is tasked with technology leadership vital to Aspect’s cloud transformation and growth strategy. Continue reading Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer
Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications
PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced that KC Integrated Services, a full-service transportation and supply chain solutions provider for North America and beyond, has implemented 8×8 cloud communications across its geographically distributed organization, which spans 14 locations in Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada. Continue reading Transportation Services Provider KC Integrated Services Protects Business Continuity Throughout Distributed Enterprise With 8×8 Cloud Unified Communications
TSYS signs payments agreement with Virgin Money
PRESS RELEASE: TSYS announced that it has reached a long-term agreement to provide consumer credit processing services along with value-added capabilities for Virgin Money customers within the United Kingdom. Virgin Money selected TSYS’ market leading TS2® platform to support its UK cards portfolio. Continue reading TSYS signs payments agreement with Virgin Money
The easy route to providing mobile customer service –use the cloud
BLOG: Neil Titcomb, UK and Ireland Sales Director for Cloud at Genesys looks at how the cloud is enabling companies to quickly and easily offer customers a truly mobile service. Continue reading The easy route to providing mobile customer service –use the cloud