Verint® Systems Inc. announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market.
Servion Global Solutions specializes in CIM solutions that help organizations deliver high-caliber customer experiences at the point of interaction. Servion, which became a Verint partner in October 2013, takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge. This approach has resulted in a business of over 600 customers and 1,000 installations in more than 60 countries.
“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant,” says Samir Sayed, vice president and business head, India, Servion Global Solutions. “The workforce optimization and analytics solutions that Verint brings through this partnership add tremendous horsepower to this capability.”
“We are very pleased to be working with Servion and extending the availability of our customer engagement solutions through this relationship,” adds Manish Shah, vice president, Southeast Asia, Verint. “Our workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in the Customer Interaction Management domain, is helping bring Verint’s Actionable Intelligence® strategy to even more customers in the Indian market.”
About Servion Global Solutions
Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications for contact centers, enhancing customer interactions via the phone, internet, email, chat and social media. With more than 600 customers and over 1,000 installations spread across 60 countries, Servion’s products and solutions handle more than 7 billion voice/fax/ACD/Web/e-mail interactions per year. For more information, please visit www.servion.com
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.