New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad customer service experience than those in the UK; whereas Brits are more inclined to recommend a company following a positive interaction. Continue reading US consumers twice as likely to share a bad service experience than UK counterparts
Daily Archives: March 14, 2014
Innotrac Announces Release of SmartHub® Cyber Monday Study
Innotrac Corporation, a best-in-class commerce provider integrating digital technology, fulfillment, contact center and business intelligence solutions announced the release of a special SmartHub® Cyber Monday study focused on the busiest online shopping day of the year. Continue reading Innotrac Announces Release of SmartHub® Cyber Monday Study
Stellar Wins Two Silver Stevie® Awards
Stellar was presented with the following Silver Stevie® Awards in the eighth annual Stevie Awards for Sales & Customer Service on February 21: Continue reading Stellar Wins Two Silver Stevie® Awards
Pitney Bowes Adds Enhanced Big Data Management Capabilities to its Spectrum™ Technology Platform
Pitney Bowes Inc. announced a new release of its flagship Spectrum™ Technology Platform, providing integrated data quality, data integration, master data management (MDM) and analytics capabilities to help organizations address their Big Data challenges from one, unified platform. This agile and flexible platform is designed to help organizations extract more value from their data to drive greater profitability, reduce risk and deliver more personalized and contextually relevant customer experiences. Continue reading Pitney Bowes Adds Enhanced Big Data Management Capabilities to its Spectrum™ Technology Platform
Rostrvm Solutions focuses on Service with new appointment
Mike Boyle has joined Rostrvm Solutions, the contact centre software developer, as Operations and Service Manager. Continue reading Rostrvm Solutions focuses on Service with new appointment
Webinar: Five Priorities For Optimising Customer Experience In A Mid-size Contact Centre
Mid-size Contact Centre Focus
Contact Centre EXPO™ is delighted to invite you to attend a free webinar that will detail five priorities for optimising customer experience in a mid-size contact centre. Continue reading Webinar: Five Priorities For Optimising Customer Experience In A Mid-size Contact Centre