Zoom Selects Voxbone to Connect Conferencing Services to PSTN

PRESS RELEASE: Conferencing and collaboration services company, Zoom Video Communications, Inc., announced that it has selected Voxbone to connect to local telephone networks around the world. Voxbone provides geographical, mobile and toll-free telephone numbers from over 50 countries and 8,000 cities worldwide for cloud communications providers such as Zoom, and enterprise contact centers. Calls to these numbers are delivered globally over a single SIP trunk, without customer capital investment and without traditional telecom-like lead times for provisioning.  Continue reading Zoom Selects Voxbone to Connect Conferencing Services to PSTN

ShoreTel Revs Up Williams Martini Racing Operations At the Australian Grand Prix

PRESS RELEASE: As the Australian Grand Prix™ revs up in Melbourne, ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced it is playing a critical role in delivering a comprehensive UC infrastructure across the Williams Martini® Racing’s entire enterprise as part of a world-wide technical partnership. For Williams Martini Racing, every decision and every investment is focused on gaining a winning edge – the ShoreTel UC platform will ensure peak productivity and performance by maximising collaboration with team-wide race strategists.  Continue reading ShoreTel Revs Up Williams Martini Racing Operations At the Australian Grand Prix

Vidyo Dramatically Reduces Cost and Time-to-Market for Development of Video-Enabled Contact Centers

PRESS RELEASE: Vidyo, Inc. announced the VidyoWorks™ Contact Center Reference Design, a developer resource kit that includes customizable client and agent contact center Web apps which work with the VidyoWorks APIs to enable call center providers, enterprises, system integrators, and Web developers to create video contact center experiences. This reference design facilitates Web development for scalable, multi-party-capable, video-enabled contact centers without requiring deep video communication expertise. Vidyo is enabling companies to create engaging, high quality interactions with dramatically reduced development costs and time to market.  Continue reading Vidyo Dramatically Reduces Cost and Time-to-Market for Development of Video-Enabled Contact Centers

8×8 Announces New Scalability Enhancements to Support Distributed Enterprise Customers

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions introduced two new Virtual Office service enhancements that support the complex scalability and internal communications requirements of its growing midmarket and distributed enterprise customer base.  Continue reading 8×8 Announces New Scalability Enhancements to Support Distributed Enterprise Customers

ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky®, expanding its UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support.  Continue reading ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

NICE Receives Award for Customer Contact Center Big Data Applications

PRESS RELEASE: NICE Systems announced that it is the recipient of the 2014 North America Customer Value Leadership Award for Customer Contact Center Big Data Applications. This accolade from global analyst and consultancy firm Frost & Sullivan is based on NICE’s ability to help organizations deliver an exceptional customer experience across channels by leveraging its Big Data analytics solutions.  Continue reading NICE Receives Award for Customer Contact Center Big Data Applications

Seven Reasons for Any Business to Become Socially Responsible

PRESS RELEASE: Towards the end of 2013 visitors to 60K’s offices in Sofia, Bulgaria, were greeted not by the formal, blandness they might have expected from a business process outsourcer, but by a colourful Christmas bazaar selling cards and decorations, bags, books, DVDs, calendars, and even cakes and cookies.  Continue reading Seven Reasons for Any Business to Become Socially Responsible

Celebrating the arrival of Spring

PRESS RELEASE: For many businesses in the UK, this Spring is one to be celebrated more eagerly than most. After a winter of storms and flooding which experts predict could knock £14bn or 1% off GDP, many businesses will be looking forward the calmer days of spring, and the much-heralded economic recovery which many expect to begin in earnest in 2014.  Continue reading Celebrating the arrival of Spring

On-premise frustrations are fuelling the cloud-based contact centre explosion

PRESS RELEASE: The contact centre market is undertaking a fundamental shift, with more than one in three contact centre managers actively considering a move to the cloud in the near future. A new research report from cloud-based contact centre software provider Magnetic North, entitled ‘Ahead in the cloud: Why contact centres are moving to cloud-based solutions’, also reveals that the last two years have seen an openness to the cloud grow for a further third of contact centre managers.  Continue reading On-premise frustrations are fuelling the cloud-based contact centre explosion

8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Teleopti, the global leader in Workforce Management (WFM) software for contact centers, to deliver the first 100% cloud-based, best of breed Virtual Contact Center and Workforce Management solution.  Continue reading 8×8 Partners with Teleopti to deliver cloud Virtual Contact Center and Workforce Management solution