Leading multi-channel customer service software provider Synthetix has today announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier work with more than 3,500 customers across the UK and Europe, including a host of FTSE 100 companies such as BT, Barclays and Diageo to name but a few.
Synthetix’s range of cloud-based customer service solutions, including dynamic FAQ’s for web, mobile and social self-service, live chat, e-mail management and knowledge-base management for contact centres, are all tightly integrated with a single centralised knowledge-base, improving customer satisfaction rates and reducing costs. The new business relationship will enhance both companies value proposition to existing and prospective new clients, offering additional strategic solutions and services.
Steve Richardson-Frankton, Business Development / Partner Manager at Synthetix said, “We are extremely delighted to partner with Premier Business Audio. They are a highly regarded market leader in their field and this partnership will enable both companies to offer highly complementary and compelling integrated customer service solutions.”