PRESS RELEASE: KANA Software, A Verint® Company, announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas. Continue reading KANA Software takes the Gold in 2014 Stevie Awards for Sales and Customer Service
PRESS RELEASE: Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by Purplebricks.com the world’s first 24/7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach. Continue reading Ventrica to provide outsourced customer service for world’s first 24/7 estate agent, Purplebricks
PRESS RELEASE: SDL announced that GTA, part of Kuoni’s Global Travel Services Division and a leading B2B travel provider, has selected SDL to deliver a seamless and personalised customer experience to thousands of users in 185 countries worldwide.
As a global travel leader processing over 21,000 bookings per day in more than 25 languages online, GTA depends on SDL’s translation technology to localise tens of thousands of hotel and ground travel descriptions to its global customer base. The end result is a consistent customer experience, customised by language and culture, delivered around the world. Continue reading Gulliver Travel Associates delivers a worldwide Customer Experience with SDL
PRESS RELEASE: Callstream, the call management experts announces the release of new additions to its product portfolio, specifically designed for contact centres in the insurance industry. Continue reading Contact centre bugbears in the insurance industry drive new technology launches from Callstream
PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been ranked second on Mashable’s list of the 2014 Seven Best Tech Companies to Work For. Continue reading Mashable Has Ranked Interactive Intelligence among the Best Tech Companies to Work For
PRESS RELEASE: Cloud-based contact center provider, CorvisaCloud, LLC., today announced the addition of private network connectivity between the CorvisaCloud network and customer office locations to deliver increased control, scalability and data security. Through an agreement with the leading data center and interconnection provider, Equinix, the new service will extend the enterprise-ready capabilities of CorvisaCloud’s contact center software with increased quality and uptime. Continue reading CorvisaCloud launches Private Connectivity Service to Enhance Quality of Service
PRESS RELEASE: AudioCodes, a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, announced that Avaya, a global provider of business communications and collaboration systems, has selected AudioCodes Mediant platform to help drive efficiency and cost reduction within one of Asia’s leading Service Providers’ Customer Support Solution. Continue reading AudioCodes and Avaya Selected by Leading Asian Service Provider for its Next Generation SIP Contact Centre