Daily Archives: March 21, 2014

Awards, Technology

Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

Verint LogoPRESS RELEASE: Verint® Systems Inc., announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.  Continue reading Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year →

Market Research

Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics

PRESS RELEASE: Ventana Research this week released the findings of its latest benchmark research, on the topic of customer analytics and its intersection with next-generation technologies including big data, cloud computing, mobile technology and social collaboration. The research study was sponsored by Transera, the Customer Engagement Analytics in the cloud company.  Continue reading Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics →

Technology, Partnerships

Hiscox extends Maxymiser partnership to improve customer engagement in European markets

PRESS RELEASE: Global specialist insurer, Hiscox, has extended its partnership with global, unified customer experience optimization experts Maxymiser beyond its already successful optimization campaigns in the US and the UK and into Europe.  Continue reading Hiscox extends Maxymiser partnership to improve customer engagement in European markets →

Product Launch, Technology

Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM

PRESS RELEASE: Veeva Systems introduces Veeva CRM Engage, a cloud-based application that enables life sciences organizations to interact with healthcare professionals (HCPs) over the web and through mobile devices. Engage adds the online channel to Veeva’s Commercial Suite, which also supports face-to-face, phone, and email customer interactions, for unified multichannel communications. With Engage, life sciences companies can extend the face-to-face visit by facilitating a two-way dialogue online with relevant, interactive content and personalized services like ‘click-to-chat’ and ‘schedule a visit.’  Continue reading Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM →

Appointments, Technology

CallScripter appoint Jane Brett as the company’s International Channel Director

PRESS RELEASE: CallScripter, a market leading agent scripting software house, are pleased to announce the appointment of a new senior executive. Jane Brett joins the contact centre scripting software innovator as International Channel Director and brings over fifteen years of experience in developing and growing partner networks in the telecom and software industries. Prior to Brett’s appointment at CallScripter, she was responsible for driving complex enterprise sales through the channel in the UK/Ireland/South Africa regions.  Continue reading CallScripter appoint Jane Brett as the company’s International Channel Director →

Outsourcing

RESPONSE employees raise over £15,000 for Cancer Research UK

PRESS RELEASE: RESPONSE, one of the UK’s leading contact centres located in Glasgow, has handed over a cheque for £15,000 to Cancer Research UK as a result of fundraising efforts over the last year.Cancer Research UK was selected by RESPONSE employees as the company’s nominated charity who hoped to raise £10,000; however a packed calendar of creative fundraising activity throughout 2013 has seen the original target smashed.  Continue reading RESPONSE employees raise over £15,000 for Cancer Research UK →