PRESS RELEASE: Verint® Systems Inc., announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.
A Pioneer and Innovator in Workforce Optimization
For seven years running, Verint’s Impact 360® Workforce Optimization™ suite has received the top honor in CRM’s annual awards program. In this year’s analysis, the publication states that Verint has been “credited with pioneering the WFO concept, and consistently takes the top spot in the industry.”
Program judge Paul Stockford, chief analyst, Saddletree Research comments, “Verint is a company at the top of its game with a strong product line, brilliant strategic acquisitions, and a clear vision of the market and where [it] intends to fit into the market.”
The company received the highest WFO ratings across the depth of functionality, company direction, and customer satisfaction categories. According to judge John Ragsdale, vice president of technology research, Technology Services Industry Association, Verint’s offering features “an impressive analysis platform for voice [and] text sentiment.”
Adds judge Dick Bucci, principal analyst, Pelorus Associates, Verint “has an offering for every WFO application and market segment…and provides superior integration and ease of use. Verint is ahead of the game with its new applications for addressing specific business problems and what it is doing with mobile.”
Solid Leadership in Enterprise Feedback Management
Verint’s “Service Leader” status in the Enterprise Feedback Management category this year not only reinforces its strong position in the market, but also a commitment to providing innovative technologies to global organizations. With the addition of its recent acquisition of KANA Software, Verint’s move to driving customer engagement and experiences will only strengthen in the year to come.
“We’re honored to be recognized by CRM and the analyst community for our sustained leadership in the workforce optimization and enterprise feedback management categories,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions™ and Video and Situation Intelligence Solutions™. “This recognition underscores our focus on and commitment to helping organizations in their drive to optimize their customers’ engagement by enhancing business processes, enriching customer interactions and optimizing the workforce.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in New York, Verint has offices worldwide and an extensive global partner network. For more information, visit www.verint.com.