PRESS RELEASE: Avtex, a provider of integrated interaction solutions, announced today that they won the Interactive Intelligence Partner of the Year award. The award is given to the reseller that has generated the most revenue from global Interactive Intelligence software sales from January 1, 2013 to December 31, 2013.
“As our 2014 Partner of the Year, Avtex has clearly demonstrated to its customers the full value of our software – from the cost-savings of its unique single-platform architecture, to its broad range of contact center and enterprise applications designed to improve customer service,” said Gary Blough, chief international officer.
“This award is a great honor for Avtex, it not only indicates our volume with Interactive Intelligence, but also signifies our Operational Excellence we have built around the platform,” said George Demou, President and CEO of Avtex. “We have invested heavily in our Professional Services, Support Organization and Innovation around the CIC platform, developing our own Intellectual property for CRM integrations, Video queuing, Customer Intelligence and Portal front ends to name a few”. Demou added. “We view Interactive Intelligence as a very strategic component to our overarching Customer Experience (CX) go to market strategy and see continued bullish growth with them,” concluded Demou.
The Interactive Intelligence all-in-one IP communications software suite, delivered via the cloud or on-premises, provides multichannel contact center, unified communications, and business process automation functionality to organizations of all sizes. The software’s standards-based, single-platform architecture was designed to eliminate the cost and complexity introduced by multipoint products.
Avtex has been offering the Interactive Intelligence solutions since 1998. It has 60 Interactive Intelligence-certified technical and sales staff serving 110 customers.