PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call center solutions, has significantly expanded its portfolio of Cloud solutions through focused development and strategic acquisitions. These hosted additions strengthen Enghouse Interactive’s hybrid and flexible deployment model across all product categories.
Today’s business reality demands service providers and enterprises of all sizes choose the best solution to drive revenue, increase customer loyalty, and deliver a great customer experience, while reducing operational costs and churn. With a worldwide eco-system of contact center service providers, system integrators and tens of thousands of agents handling millions of daily customer interactions worldwide, Enghouse Interactive’s Cloud solutions are preferred by mid to large enterprises, telecom carriers, business process outsourcers, and contact center service providers.
Enghouse Interactive’s portfolio of Cloud solutions includes:
Contact Center for Service Providers
Enghouse Contact Center: Service Provider (formerly CosmoCall Universe) is an all-in-one multi-tenant virtual contact center platform. It is ideal for business process outsourcers, large enterprise customers who want to deploy multiple disparate contact centers, and service providers who want to offer contact center in the Cloud to their customers using a single hardware infrastructure.
Contact Center for Enterprises
Enghouse Contact Center: Enterprise (formerly Syntellect CIM) is a highly scalable multi-channel platform that enables enterprises to deliver a superior customer experience. The application has been optimized for virtualized deployments in private Clouds such as the Amazon Cloud (EC2) as well as hosted/IaaS, and hybrid Cloud environments.
Outbound Communication for Enterprises and Service Providers
The solution offers true predictive dialing, automated messaging and inbound/outbound blending technology. This fully integrated suite is available as private or public Cloud-based solutions to efficiently deliver payment or appointment reminders, emergency alerts, fraud notifications and more.
Knowledge Management for Enterprises and Service Providers
Enghouse Knowledge Management Suite includes applications to deploy and administer knowledge base portals and online community forums. It offers ways to quickly customize support sites, optimize articles, and gain greater business insight with powerful real-time reports and analytical tools.
Communications Portal for Enterprises and Service Providers
Enghouse Communications Portal (formerly Syntellect CP) is an open, standards-based platform that combines the industry’s most complete support for IP communication. It’s integrated application development and management components have been optimized for virtualized deployments in private, hosted/IaaS, and hybrid cloud environments.
Cloud Connector for CRM for Enterprise and Service Providers
Enghouse CTI for CRM (formerly Syntellect CT Connect™) for Salesforce and Oracle/Siebel allows service and support organizations to interact with their CRM systems during customer communications. To help enhance business processes and reduce call resolution times, it provides access to data and features for agents such as click-to-dial and screen pop capabilities.
“Enghouse Interactive offers a range of products with different levels of scalability and sophistication as well as different deployment models to meet the varied needs of our customers,” said Christoph Mosing, President North America, Enghouse Interactive. “Our Cloud offering and flexible deployment options allow our customers to select a solution that exceeds their requirements rather than having to accept significant compromise.”
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom. Learn more at http://www.enghouseinteractive.com.