BrightBox Solutions Announces Availability of Help Desk Software Hybrid Licensing Model Combining Perpetual License with Pay as You Go Hosting

PRESS RELEASE: BrightBox Solutions, the software development company behind the innovative Help Desk Premier software, is pleased to announce the availability of a new and unique pricing model, offering tremendous value to customers.

Contact Centre CLUB

Under the new pricing option, customers of Help Desk Premier will have the opportunity to license the software on a perpetual basis, but also have the application hosted under a different agreement. The cost of hosting services will be a greatly reduced rate from typical hosted applications, which charge monthly for the application and hosting service on a perpetual basis. By keeping the two pricing models separate, customers can now pay once for the software, and host it with BrightBox Solutions for as little or as long as they wish. They can also move the application onto their own network or server at any time without penalty.

Under this plan, the total cost of hosting services could be as low as $20 per month for up to 10 users.

Although software and hosting remain separate entities, they can be purchased together, as a low-cost alternative.
Were already known as one of the lowest priced, yet highest quality help desk software options available, and were excited to now be able to provide our customers with even lower priced options, said Joe Davoren, President of BrightBox Solutions. Were always focused on bringing a combination of the best possible product and value to our customers, which is why were rolling out this hybrid pricing option.

Aside from its cost-effectiveness, Help Desk Premier has quickly risen to become one of the most popular help desk software options because of its simple-yet-powerful interface and high level of performance. Customers can get a free trial of Help Desk Premier for their own network, or try it on BrightBox Solution’s servers.

Recently, BrightBox Solutions announced a pivotal merger with JEM Software, a custom software development company, with which BrightBox has been strategic partners with since 2012. Through the merger, BrightBox is able to provide an even more customized and scalable approach to help desk software.

This has been a tremendous couple of years for us at BrightBox, and now that were unveiling this SaaS option with an extremely low fee, we have set ourselves further apart from the competition, said Davoren. Theres no other help desk software company that offers this opportunity.

About Help Desk Premier

Help Desk Premier, currently available as on-premise and hosted software, is a help desk management program amenable to the individual needs of a business or organization. Help Desk Premier offers a secure, easy-to-use interface, along with dynamic options, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool to help businesses run more smoothly and efficiently, while increasing the overall customer experience. BrightBox Solutions offers Help Desk Premier to certain educational institutions free of cost. For more information about Help Desk Premier, visit