Daily Archives: April 1, 2014

Product Launch, Technology

AltiGen Launches Management Portal for MaxCS Private Cloud

PRESS RELEASE: AltiGen Communications, Inc., a leading provider of premise and cloud-based IP-PBX and Contact Center solutions announced the availability of its web-based service ordering and management portal for MaxCS Private Cloud services. The new portal simplifies the ordering process for MaxCS Private Cloud services and provides a centralized dashboard for authorized AltiGen partners to track and manage all of their cloud customers. Continue reading AltiGen Launches Management Portal for MaxCS Private Cloud →

Technology, Who's Buying What?

Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, announces today that RP Telebuy, the leading marketer of consumer products through direct response television in India, deployed the Altitude uCI solution in its contact centre to enable business growth, with very positive results. Continue reading Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution →

Who's Buying What?

Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite

PRESS RELEASE: Celcom Axiata Berhad, one of Malaysia’s leading mobile communications service providers (CSPs), has embarked on an IT transformation project to enhance customer experience through an integrated customer relationship management (CRM) platform, enabled by Oracle Communications Cross Channel Customer Experience Solutions, Oracle Communications Rapid Offer Design and Order Delivery Solution, and Oracle Communications Consulting. Continue reading Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite →

Awards

Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation

ZultysLogo_001PRESS RELEASE: Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC, a global, integrated marketing company, has named Zultys MX250 IP phone system as a recipient of its 2013 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine. Continue reading Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation →

Product Launch

Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction to the top of a queue when there is a necessity to handle a priority call. In a multi-channel contact center, when calls and emails are routed to the agents based on queue priority using skills-based-routing, this offers an additional degree of flexibility to defer working on a ticket, handle a priority voice call, and revert back to the ticket. Continue reading Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control →

Market Research

Semafone research – 86% of customers would shun brands following a security breach

PRESS RELEASE: New research commissioned by Semafone® has revealed that the overwhelming majority of people would not do business with a company that had failed to protect its customers’ card data. In the survey, conducted by OnePoll, 86.55% of 2,000 respondents stated that they were “not at all likely” or “not very likely” to do business with an organisation that had suffered a data breach involving credit or debit card details. The proportion of women expressing this view was 91.48%, which was markedly higher than the figure of 81.93% for men. Continue reading Semafone research – 86% of customers would shun brands following a security breach →