PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that one of the largest health insurers in the US has selected eGain Cloud™ to educate, sign up and onboard new members. Continue reading Health insurer scales member acquisition and onboarding with eGain® Cobrowse™ in the cloud
Daily Archives: April 1, 2014
Verint Announces Fourth Quarter and Full Year Results
PRESS RELEASE: Verint® Systems Inc., a global leader in Actionable Intelligence® solutions and value-added services, today announced results for the three months and year ended January 31, 2014. Continue reading Verint Announces Fourth Quarter and Full Year Results
NOBLE SYSTEMS RECEIVES MOST AMAZING AWARD
The following is an April Fool’s release on behalf of Noble Systems Corporation.
PRESS RELEASE: Noble Systems Corporation, is pleased to announce that, following a long and thorough selection process, it has received the “Most Amazing Award” for its full suite of contact centre management software. Continue reading NOBLE SYSTEMS RECEIVES MOST AMAZING AWARD
Magnetic North strengthen BT channel sales with new key appointment
PRESS RELEASE: Market leading cloud services provider, Magnetic North, today announced the appointment of Jon Flack as Client Partner to manage its strategic relationship with BT Group. Jon will lead Magnetic North’s sales to BT in the UK. Continue reading Magnetic North strengthen BT channel sales with new key appointment
Gen-i and Interactive Intelligence partner to transform contact centres
PRESS RELEASE: Telecom’s ICT services division Gen-i and Interactive Intelligence Group Inc. (Nasdaq: ININ) have partnered to bring the first fully monitored, managed and integrated cloud contact centre solutions into the New Zealand market. Continue reading Gen-i and Interactive Intelligence partner to transform contact centres
AltiGen Launches Management Portal for MaxCS Private Cloud
PRESS RELEASE: AltiGen Communications, Inc., a leading provider of premise and cloud-based IP-PBX and Contact Center solutions announced the availability of its web-based service ordering and management portal for MaxCS Private Cloud services. The new portal simplifies the ordering process for MaxCS Private Cloud services and provides a centralized dashboard for authorized AltiGen partners to track and manage all of their cloud customers. Continue reading AltiGen Launches Management Portal for MaxCS Private Cloud
Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution
PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, announces today that RP Telebuy, the leading marketer of consumer products through direct response television in India, deployed the Altitude uCI solution in its contact centre to enable business growth, with very positive results. Continue reading Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution
Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite
PRESS RELEASE: Celcom Axiata Berhad, one of Malaysia’s leading mobile communications service providers (CSPs), has embarked on an IT transformation project to enhance customer experience through an integrated customer relationship management (CRM) platform, enabled by Oracle Communications Cross Channel Customer Experience Solutions, Oracle Communications Rapid Offer Design and Order Delivery Solution, and Oracle Communications Consulting. Continue reading Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite
Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation
PRESS RELEASE: Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC, a global, integrated marketing company, has named Zultys MX250 IP phone system as a recipient of its 2013 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine. Continue reading Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation
Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control
PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction to the top of a queue when there is a necessity to handle a priority call. In a multi-channel contact center, when calls and emails are routed to the agents based on queue priority using skills-based-routing, this offers an additional degree of flexibility to defer working on a ticket, handle a priority voice call, and revert back to the ticket. Continue reading Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control
Sports stars gather in Whitstable for Sport Relief
PRESS RELEASE: Chaucer Direct teamed up with a host of sports stars and over a 100 volunteers to help raise money for Sport Relief last week. Continue reading Sports stars gather in Whitstable for Sport Relief
Call centre recruitment specialist focuses on improved emplyability
PRESS RELEASE: Leading call centre recruitment company, Gi Group UK, today announces a company-wide commitment to corporate social responsibility which places the improved employability of job seekers and community relations at the forefront of its operations. Continue reading Call centre recruitment specialist focuses on improved emplyability
Customer Service’ and ‘Staff Productivity’ are Top Goals for UK Travel Industry
PRESS RELEASE: Customer service and staff productivity are the leading concerns for the travel industry, however businesses are slow to recognise how technology can help, says a new survey. Continue reading Customer Service’ and ‘Staff Productivity’ are Top Goals for UK Travel Industry
Financial services customers call for a human touch in the digital age
PRESS RELEASE: British people are fundamentally changing the way they deal with their banks, building societies and insurers, according to a new study by BT and Avaya. Continue reading Financial services customers call for a human touch in the digital age
Semafone research – 86% of customers would shun brands following a security breach
PRESS RELEASE: New research commissioned by Semafone® has revealed that the overwhelming majority of people would not do business with a company that had failed to protect its customers’ card data. In the survey, conducted by OnePoll, 86.55% of 2,000 respondents stated that they were “not at all likely” or “not very likely” to do business with an organisation that had suffered a data breach involving credit or debit card details. The proportion of women expressing this view was 91.48%, which was markedly higher than the figure of 81.93% for men. Continue reading Semafone research – 86% of customers would shun brands following a security breach