Transformation success secures contract extension for Serco

PRESS RELEASE: Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019.

The news follows just a few days after Serco confirmed the signing of a new £70 million five year contract to provide a range of business process and contact centre services for Lincolnshire County Council.

“We are very pleased to sign a contract extension with an existing local authority partner in the same week as announcing a new partnership with another progressive Council,” says Gareth Moss, Regional Director of Serco’s Public Sector BPO business. “It demonstrates that our continued development as a strategic partner in local government is founded on our know-how and ability to embrace new and emerging technologies as well as our commitment to deliver positive outcomes and to fulfil or exceed service expectations.”

Enfield Council’s Cabinet Member for Finance and Property, Cllr Andrew Stafford, said: “This contract means that our ICT systems will continue to be fully integrated across all our sites and ensure we can continue to offer our residents the best service possible, as well as deliver significant savings to benefit the local Council Tax payer.

“In today’s increasingly technologically driven society it is important to have an ICT supplier we can trust and I am looking forward to working with Serco for the next four years to ensure Enfield Council continues to rise to the challenges to come and continues to find innovative and effective ICT solutions which improve our services and benefit residents.”

Serco was originally appointed to supply a wide range of ICT services and related delivery programmes for the London Borough of Enfield in 2010. Over the past four years it has transformed the Council’s IT infrastructure and introduced new service delivery channels to maximise service consistency and efficiencies in all areas including the success of a comprehensive data migration programme to move to a unified communications platform and a fully virtualised and hosted DataCentre.