BLOG: So you’ve created a perfect website to advertise your products and a have great in house team driving the brand forward, but what happens when your customer needs to contact you? In an ever evolving marketplace, the traditional voice channel is still by far the most prevailing mechanism of contact. Around 63% of UK consumers prefer to pick up the phone when in need of customer support. Being able to process these queries competently is essential to customer satisfaction and ultimately customer retention. Continue reading Increasing customer retention through the voice channel
Daily Archives: April 11, 2014
Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market
PRESS RELEASE: Dunstan Thomas, the retirement market’s IT solutions provider, today rolled out a new suite of online tools aimed at the Direct to Consumer (D2C) platform market called Imago Self Direct. This toolset, which is built on top of its mature and robust Imago Front Office platform, was built following extensive consumer research which Dunstan Thomas commissioned the Lancaster University School of Management to carry out over last summer. Continue reading Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market
Zendesk Acquires Live Chat Leader Zopim
PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim
CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates
PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates
Vizolution and Santander Highly Commended at FStech awards
PRESS RELEASE: Vizolution and Santander have jointly won a highly commended award at the FStech gala awards event for Best Use of Technology in Customer Service. Continue reading Vizolution and Santander Highly Commended at FStech awards
Zeacom Named UC Collaboration Partner of the Year by NACR
PRESS RELEASE: Zeacom, an Enghouse Interactive company and leading provider of multi-channel contact center and business communications solutions, today announced that it has been named the 2014 UC Collaboration Partner of the Year by NACR, based on its flexibility and responsiveness in supporting NACR Unified Communications (UC) proposals, sales, and implementations. Continue reading Zeacom Named UC Collaboration Partner of the Year by NACR
ASC Expands Executive Board
PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, has named Andreas Seum as its Chief Sales Officer and as a member of its Executive Board. The Board now consists of Dr. Frank Schaffrath (CEO), Marco Mueller (COO) and Andreas Seum (CSO), who are all in charge of running the company. Continue reading ASC Expands Executive Board
IPC and TeleWare Group Join Forces to Provide Mobile Call Compliance Solution across North America
PRESS RELEASE: IPC Systems, Inc., a leading provider of specialized communications and compliance-based solutions for the financial trading community and T-Ware Connect, the North American arm of global call compliance leader TeleWare Group, announced the immediate availability of an in-network based recording service for mobile devices. Continue reading IPC and TeleWare Group Join Forces to Provide Mobile Call Compliance Solution across North America
Over 1,000 new jobs announced in Belfast, Northern Ireland
PRESS RELEASE: First Minister the Rt Hon Peter D Robinson MLA and the deputy First Minister Martin McGuinness MLA today announced a £36million investment by US company Concentrix Corporation which will create over 1,000 new jobs in Belfast. Continue reading Over 1,000 new jobs announced in Belfast, Northern Ireland