PRESS RELEASE: Red Box Recorders, a leading voice and data recording provider, announced that version 3B of Red Box Quantify Recording Suite has achieved Mitel®-Approved Test (MAT) Recertification with Mitel MiVoice Business unified communications software. Continue reading Red Box Recorders successfully completes interoperability testing with Mitel MiVoice Business
Daily Archives: April 16, 2014
Aspect Software and MYCOM announce partner agreement for the D-A-CH region
PRESS RELEASE: Leading customer contact specialist Aspect Software has announced a partnership agreement with MYCOM AG, a German provider of CRM software solutions for contact and service centers. Under the terms of the agreement, signed at the German trade show CCW 2014 in Berlin, both companies will work together to develop new business and build on existing projects in the D-A-CH region. Continue reading Aspect Software and MYCOM announce partner agreement for the D-A-CH region
OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil
PRESS RELEASE: OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell and support its desktop automation and analytics products to the Brazilian market. Based in São Paulo, Istmo is a respected technology consulting firm with a successful 17-year track record with many of the top contact center and telecommunications companies in Brazil. Continue reading OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil
Intelliverse Adds Gamification Feature to IntelliConnection Sales Acceleration Software
PRESS RELEASE: Intelliverse, a global leader in sales acceleration software, announces a new gamification element as part of its IntelliConnection Sales Automation Application. The IntelliConnection software provides the entire sales team with real-time metrics and statistics as well as the rankings of both individuals and teams. This feature invites a degree of friendly competition to the workplace, resulting in increased productivity. Continue reading Intelliverse Adds Gamification Feature to IntelliConnection Sales Acceleration Software
Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine
PRESS RELEASE: In its March issue, SURVEY Magazine presented its 2014 Top Technology Trendsetters. This year’s list featured 12 technology leaders changing the research industry, including Terry Lawlor, Confirmit’s EVP of Product Management. Continue reading Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine
ATIO receives accreditation as Plantronics Certified Partner for contact centre and unified communications
PRESS RELEASE: Plantronics is pleased to announce that ATIO Corporation, has received accreditation as Plantronics Certified Partner for contact centre and unified communications. Continue reading ATIO receives accreditation as Plantronics Certified Partner for contact centre and unified communications
Financial Services Company Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution
PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a financial services company is replacing its premise software with the inContact cloud solution to support growth and efficiency goals in the U.S. and internationally. Continue reading Financial Services Company Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution
NHS Selects Conduit for a Major Patient Support Contract
PRESS RELEASE: Conduit’s success as a leading provider of specialised managed services for patient care is boosted by a major contract for the provision of the NHS The Appointment Line (TAL) service. Continue reading NHS Selects Conduit for a Major Patient Support Contract
Going beyond content marketing – Start getting personal with your customers
PRESS RELEASE: Content marketing is no longer enough. Recent research has found that 78% of consumers say that they feel personalised content has led to a deeper relationship with a brand. It’s all about integrating customer service information with marketing across multiple touch points. Richard McCrossan, Strategic Business Director at Genesys explains. Continue reading Going beyond content marketing – Start getting personal with your customers