PRESS RELEASE: Requiring a robust technology to manage its inbound customer service interactions, Abdul Latif Jameel (ALJ) Electronics deploys award winning IP-based All-in-One Contact Center Suite, Ameyo as the backbone solution to manage inbound interactions.
With careful evaluation of business requirements and solution capabilities, ALJ Electronics opted for the Ameyo solution. The innovative solution from Drishti-Soft delivered inbound capabilities with a customized IVR for both English and Arabic language, as well as the ability to make outbound calls when necessary to reach out to customers.
Speaking more on the subject Mr. Naeem Khan , General Manager-IT from ALJ Electronics said “The game is changing when it comes to Consumer Electronics, a lot of customers are looking for high quality of service. In light of this, we were looking for the right technology to support our customer service process; it had to be flexible to meet the needs of our business and ensure that we are able to consistently perform at the highest level.”
Furthermore, ALJ Electronics was benefited by the integration between Ameyo and their backend CRM as well as advanced analytics and reporting capabilities. This allowed their management to keep track of performance metrics and make adjustments when necessary, thereby resulting in an improved overall customer experience.
About ALJ Electronics:
Abdul Latif Jameel (ALJ) Electronics is a subsidiary of Abdul Latif Jameel Group. The group puts customers first and treats them like guests in their homes. They endeavor to be innovative and flexible to meet the demands of their customers worldwide. In addition to having business presence in the Consumer Electronics segment, they also have a sizable footprint in Automotive, Finance, and Advertising/Media.
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has been heralded for its innovative capabilities and has won numerous awards over the years, most recently being awarded the 2013 TMC Labs Innovation Award and Deloitte Technology Fast50 India 2013.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.