Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

PRESS RELEASE: Satmetrix, the world’s leading provider of Net Promoter software, today announced the availability of Satmetrix Standard, the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology.

Satmetrix Standard expands accessibility of global business-grade measurement and analysis of customer feedback data to small and mid-sized companies that are equally committed to on-going improvement in customer loyalty and retention.

Satmetrix Standard is built on the powerful Satmetrix cloud platform with Net Promoter analytics, expertise, and customizable templates built in. Satmetrix Standard includes three end-user licenses, two complete survey program touch points, and up to 15,000 responses a year at an affordable annual price. Additional users and responses are available with tiered pricing options. New customers can begin on Satmetrix Standard and easily upgrade to Satmetrix Pro or Enterprise as their CEM program needs grow.

“Companies of all sizes are realizing that they need to proactively manage the customer journey and improve retention in a dedicated, strategically focused way,” said Richard Owen, CEO of Satmetrix. “Many small and mid-sized businesses try to run their CEM programs using disconnected survey products, manual charts and random spreadsheets that ultimately fail to offer them the comprehensive real-time insight and actionable steps that lead to improvements in their revenue.”

Additionally, Satmetrix Standard will enable the smallest businesses to benchmark their company’s customer experience and satisfaction scores against some of the world’s biggest and most successful brands through Satmetrix’s annual Net Promoter Score (NPS) Benchmark reports.

About Satmetrix

Satmetrix is the leading provider of cloud-based Net Promoter® Software for companies of all sizes. As developer of the industry-leading Net Promoter® methodology along with Bain & Company, its applications deliver increased customer loyalty, reduced attrition, improved referencability, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in San Mateo, Calif., with offices around the world.