PRESS RELEASE: Toshiba America Information Systems Inc., Telecommunication Systems Division announced that its Call Manager™ Mobile has been named a CUSTOMER 2014 CRM Excellence Award winner by TMC, a global, integrated media company. The 2014 CRM Excellence Award winners can be found online and in the May 2014 issue of CUSTOMER magazine.
“The 15th Annual CRM Excellence Awards recognizes Toshiba for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group editor-in-chief. “Toshiba has demonstrated to the editors of CUSTOMER magazine that Call Manager Mobile improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”
“We are honored to receive the 2014 CUSTOMER CRM Excellence Award for our Call Manager Mobile unified communications mobility solution for VIPedge®,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “Toshiba’s Call Manager Mobile is designed for today’s BYOD world, empowering users of Toshiba’s VIPedge cloud-based business telephone solution to communicate where, when, how and with whom they want on the mobile devices of their choice.”
TMC’s CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer.
Built on HTML5, Call Manager Mobile empowers iPhone® and Android™ smartphone users to access Toshiba’s VIPedge cloud-based business telephone solution. With Call Manager Mobile, users are empowered to take their office calls, instant messages, and visual voice mail on their mobile phones just as if they were at their desks.
Call Manager Mobile has been upgraded for iPhone iOS 7, empowering iPhone iOS 7 users to access Toshiba’s VIPedge cloud-based business telephone solution. It is also compatible with iOS 5 and iOS 6.
Enhanced Presence Features Help Users Quickly Find Each Other
Call Manager Mobile provides telephone and XMPP™-based enhanced presence state information. Each VIPedge customer will receive his or her own XMPP server instance for an additional level of flexibility and security. Coming soon, Call Manager Mobile will federate with Microsoft Lync® and Google Talk™, among others.
Single and Group Instant Messaging Improves Communication
Call Manager Mobile handles single and group instant messaging sessions. Multiple simultaneous sessions are supported, enabling users to better communicate with others. Users also have the ability to send broadcast messages.
Single-number Reach for Incoming and Outgoing Calls
Call Manager Mobile integrates Toshiba’s IPMobility solution, providing single-number reach for both incoming and outgoing calls, so users only need to provide their office telephone numbers to make and receive calls on multiple endpoint devices. With IPMobility integration, users are also able to access advanced system calling features, including direct-extension dialing, call transfer, call record, and more.
Call Manager Mobile for Android and Apple® iPhone iOS is now available from Authorized Toshiba Dealers nationwide. New Call Manager releases for Microsoft® Windows®, Apple OS X™, and other platforms will be announced soon.
About Toshiba America Information Systems Inc. Telecommunication Systems Division
Toshiba America Information Systems Inc., Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba’s VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba’s PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba’s Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.
Toshiba Corporation is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 590 consolidated companies, with 206,000 employees worldwide and annual sales surpassing 5.8 trillion yen (US$61 billion). Visit Toshiba’s web site at www.toshiba.co.jp/index.htm.