Westpac banks on Optus for International Growth, Mobile and Contact Centre Transformation

PRESS RELEASE: Optus has announced today a new five year deal with Westpac to provide domestic mobile network and managed services and, for the first time, delivering Westpac’s international services and contact centre transformation.

The announcement comes as Westpac moves to expand and strengthen its Asia-Pacific presence. As part of the deal, Optus will service the bank’s sites across Asia as well as offices in New Zealand, USA and the UK.

“We’re extremely pleased to extend our deep relationship with Westpac and St. George,” said John Paitaridis, Managing Director, Optus Business. “It’s exciting to have our capabilities in Australia and the Asia-Pacific region recognised, and we’re looking forward to partnering with Westpac to expand its international reach while delivering world-class mobility, customer service and contact centre transformation.”

Optus will continue to provide service management to more than 13,000 mobile devices across Westpac’s domestic fleet. As Westpac increases it focus on mobility, they have maintained their trust in the reliability of the Optus network, including Optus’ expanded 4G capabilities.

As part of this arrangement, Westpac has chosen to partner with Optus to transform its contact centre environment. Westpac will take advantage of best-of-breed technology across all of its contact centres, enabling it to have the necessary agility to respond to changing customer expectations, including social and mobile customer interactions.

Optus supplied telecommunications services to St. George Bank for 12 years prior to its acquisition by Westpac, with the latest deal renewing many of these services such as mobiles, ATM network, payments infrastructure and SMS gateways.