PRESS RELEASE: Bangladesh Association of Call Center & Outsourcing (BACCO) organized a day long training program on ‘Effective Workforce Planning & Management Techniques for Call Center Professionals’ on 10 May 2014. The program was supported by ICT Business Promotion Council (IBPC), Ministry of Commerce as part of its industry development and promotion activities.
Mr. Ahmadul Hoq, President of BACCO has inaugurated the program as chief guest and said in his speech that call centers in Bangladesh have emerged as a booming sector to earn foreign currency and already employed a vast young educated people of Bangladesh. To continue and accelerate the growth of this industry skill development for the professionals is a key, he added. He said that BACCO will keep continuing this kind of initiative for its members and thanked IBPC for their supportive role.
Professionals from numerous call centers/BPO organizations enthusiastically participated at the training program. The training was conducted by Mr. Muhammad Arifur Rahman, an experienced professional and trainer of BPO industry. Mr. Faysal Khan of IBPC was also present during the program.
Organizers have announced to provide the certificate among the participants of the training program. The training program was coordinated by Mr. Abdur Rahman Shawon, Executive Coordinator, BACCO