PRESS RELEASE: VoiceSage has continued to show impressive growth with the launch of its new mobile messaging product offering VoiceSage‘Touch’. ‘This new visual messaging solution offers businesses a more innovative way of engaging with customers.
The addition of the ‘VoiceSage Touch’, solution, which goes under the banner of ‘Bringing Mobile Conversations Alive’, means that VoiceSage now offers an even more comprehensive ‘Talk, Text and Touch’ mobile messaging solution. Complementing their existing interactive voice and text message solutions, visual messaging adds another dimension to their already well- established multi-channel communication offering.
Mobile messaging leading the way
With the growth in popularity of smartphones, tablets and other portable devices, interacting via touch screen is now commonplace. VoiceSage’s one-touch visual display mobile messaging is leading the charge with the enterprise customer messaging touch solution.
Offering endless intuitive options for customer engagement, ‘Visual’ messages can be personalised and localised to each individual customer’s circumstances, as well as being embedded with rich media such as images, nearest location maps, directions, videos and downloadable files for a quick and easy-to-use experience.
As well as offering simple interaction options such as re-direction to a call centre agent, touch messages can also be used to conduct customer surveys, send marketing messages to drive customers to a website, a retail store or, for collections to a nearby payment location.
Making conversations happen
Paul Sweeney, Chief Product Officer at VoiceSage comments: ‘Here at VoiceSage we’re all about enabling businesses to reach out to customers and guide them through a customer journey – moving them along each stage of the interaction, as seamlessly and in the most cost effective way as possible. Our mobile interaction platform enables businesses to do just that.
‘Businesses are already able to send text, voice and other communications to any customer’s device. But now our new visual mobile messaging has been added to present decisions in a “one touch” format which is ideal for today’s smart phones and tablet devices. The huge increase in ownership of internet–connected devices has made it inevitable that this would be the next step in mobile customer messaging.
‘From early feedback from customers, we know that making this option available has been proven to drive up contact rates, as well as providing a better all-round experience for users.
‘Our newly updated website has been designed to reflect this comprehensive experience by including a short video explaining how it all works, plus the opportunity to have a sample visual message sent to you so that you can experience a visual message for yourself.’
Following on from a number of new customer wins, VoiceSage has also recently added a further three financial services companies, a utility company, a personalised gift service, and two debt recovery solicitors to its growing roster of clients. All of these clients are currently benefitting from VoiceSage’s ‘Talk, Text and Touch’ solutions.