PRESS RELEASE: Verint® Systems Inc. announced that it has received several recognitions from Technology Marketing Corporation (TMC) publications—CUSTOMER and Internet Telephony—for its Workforce Optimization (WFO) software. The organization also was named to KMWorld’s list of “100 Companies that Matter in Knowledge Management.” Verint’s position in the Knowledge Management market was bolstered by its recent acquisition of KANA® Software, a recognized leader in knowledge management solutions for customer service. These honors reinforce Verint’s focus on technology-driven innovation and customer engagement optimization excellence.
Technology Awards from TMC
CUSTOMER magazine recognized Verint’s Workforce Optimization for Back-Office Operations™ solution with a 2014 Product of the Year award. This Verint software solution helps automate and simplify numerous activities, providing unprecedented visibility into-and data about-the people, processes and work performed in back-office operations. These insights can help balance workloads; optimize resources to help increase processing speed, throughput and accuracy; meet service goals; and improve quality and compliance. Through these January honors, the publication highlights organizations that are advancing the contact center, CRM and teleservices industries.
Verint also earned a Product of the Year from Internet Telephony magazine for its Quality Monitoring™ (QM) software. This recognition, which was awarded in January, focused on the company’s commitment to excellence and innovation. The publication cites the winners as having “the best communication and technology solutions on the market.” Verint QM is designed to help organizations capture, evaluate and learn from customer interactions, including voice conversations, email, web chat sessions and more. In doing so, it combines the benefits of monitoring and recording functionality with powerful analytics, performance management, eLearning and coaching. Together, these capabilities leverage captured data to help increase revenue, enhance customer satisfaction, and manage performance, processes and costs.
Verint’s Workforce Management™ solution received a 2014 CRM Excellence award in April, also from CUSTOMER magazine. It was selected for its ability to help extend and expand the customer relationship to become all encompassing—covering the entire enterprise and lifetime of the customer. The solution is designed to work across the enterprise and provides accurate forecasting for intra-day, daily, and long-term workloads.
KMWorld’s Innovation Honors
For the third consecutive year, KMWorld named Verint to its list of “100 Companies That Matter in Knowledge Management.” This March 2014 honor profiles organizations that have helped create, redefine or enhance a market, as well as exhibit velocity of innovation and the agility to serve customers.
Hugh McKellar, KMWorld editor-in-chief, comments, “Verint has proven to define the spirit of practical innovation by blending impactful technology with a deep, fundamental commitment to customer success.”
Verint’s Knowledge Management capabilities now include industry-leading capabilities from KANA Software, which offers solutions that provide customers access to information contextually to make search-and service-targeted and efficient. KANA was listed as a Champion in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape for 2013. In its evaluation, Info-Tech notes KANA is an established market leader providing a comprehensive feature set, further noting that KANA continues to define the CSKM market with exceptional knowledge in context tools.
Info-Tech’s report further noted: “KANA was one of the first vendors to enter and define the CSKM market. Its knowledge management module has stayed strong over the years and is the best-of-breed solution with open architecture and strong integration capabilities.”
To learn more about Verint customer engagement optimization solutions, visit www.verint.com, and for its latest knowledge management capabilities visit http://www.kana.com/knowledge-management-systems.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.