PRESS RELEASE: AMC Technology, L.L.C., a global leader in multi-channel contact center integration software, is pleased to be the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council. The Innovation in Utilization Award is given to the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others benefit.
RichTech, Richmond’s Technology Council, is a member-driven association of businesses and organizations working together to ensure the continued growth of central Virginia’s dynamic technology-based economy. It serves to promote the region as a technology center and provides a vehicle for addressing the needs of Central Virginia’s dynamic technology community. RichTech supports the growth of existing technology industries and identifies Greater Richmond as the location of choice for new and emerging technology companies. Learn more about RichTech and the awards ceremony at http://richtechgala.com/.
“As a local Richmond company, we are thrilled to be recognized by our peers for our flagship product, Contact Canvas,” said Anthony Uliano, President and CTO of AMC Technology. “Richmond has a very supportive Technology community but there has always been stiff competition especially in the area of Innovation. We are honored to have achieved this distinction for Innovation in Utilization. As a company that focuses on building software solutions that integrate contact channel platforms and business applications, we are committed to working with existing infrastructure and technologies to enable a better call center experience.”
Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Through Contact Canvas, organizations are able to reduce call handling time through inbound and outbound screen pops, put more intelligence behind routing to avoid call transfers and customer frustration, and improve reporting accuracy by automatically generating call logs.
AMC’s customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries. With support for Cisco, Avaya and Aspect integrated with salesforce, SAP, Oracle Siebel, Oracle RightNow, Oracle PeopleSoft and Microsoft CRM, Contact Canvas has a widespread offering for organizations seeking improvements with their customer interactions that leverage technology they already have within their organization.
About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact CanvasTM product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit www.amctechnology.com