New Storacall VoIP call recording system

PRESS RELEASE: The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and do business. Storacall has just launched the new STIP call recording solution, which is suitable for a range of users from the smallest contact centre to large, multi-site, multi-branch, high-end environments whether for legal compliance management, dispute resolution, staff training or simply to improve the customer experience. The new Storacall STIP range of call recorders are able to record industry standard VoIP protocols providing compatibility and integration with most leading VoIP telephony platforms . Continue reading New Storacall VoIP call recording system

Why customers might not trust Paym…yet

aspect-logo-std-full-RGBBLOG: The government-backed, cross-industry mobile payments scheme, Paym, went live this week, with 90 per cent of UK current accounts committed to a launch this year. Guy Cooper, a customer service specialist from Aspect Software, welcomes the scheme, but suggests that it could easily expose the banks’ ability to deliver easier payments while dealing with inherently increased security risks. Continue reading Why customers might not trust Paym…yet

ISG Names Minacs a Global Top 20 Outsourcing Provider

PRESS RELEASE: Minacs announced that it has been named a Top 20 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence, and advisory services company. The ISG Global Outsourcing Index is based on annual contract value (ACV) won over the last 12 months. Said Anil Bhalla, CEO of Minacs, “We are delighted to be listed in the world’s top 20 outsourcing providers by the ISG Index. We have built deep industry expertise over the last 30 years. Our clients recognize us for this intimacy with their businesses, a focal part of our value partnership with global clients. Continue reading ISG Names Minacs a Global Top 20 Outsourcing Provider