Plantronics Receives Avaya DevConnect Partner Innovation Award

PRESS RELEASE: Plantronics announced it has been named a 2014 Avaya DevConnect Partner Innovation award recipient for headset integration with Avaya Aura® through Avaya’s next generation applications platform, Avaya Aura® Collaboration Environment. This award recognizes Plantronics for developing innovative applications and capabilities that enable new opportunities for Avaya customers. Continue reading Plantronics Receives Avaya DevConnect Partner Innovation Award

10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research

PRESS RELEASE: Mobile technology, social media and multi-modal research have been the most positive technological developments in Market Research over the past decade, but firms have been challenged by disruptive elements including DIY surveys, data privacy and the displacement of fixed-line telephony during that time. Continue reading 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research

Fusion employees promoted following successful development scheme

PRESS RELEASE: As part of an initiative to drive career development, three employees from leading local employer, Fusion Contact Centre Services, part of the BGL Group, have been promoted to Team Leader roles. The promotions follow the successful completion of an extensive internal training scheme. Continue reading Fusion employees promoted following successful development scheme

Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

PRESS RELEASE: Semafone® has further strengthened its position to become one of the few technology vendors to achieve the highest level of PCI (Payment Card Industry) certification, achieving the PCI DSS Level 1 accredited Service Provider status, confirming that its solutions are in line with the Payment Card Industry Data Security Standards (PCI DSS) for “Level 1” merchants who handle over 6 million card transactions a year. Continue reading Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

NVM logo jpgPRESS RELEASE: NewVoiceMedia, the leading cloud provider of customer contact solutions, today announced that its true cloud technology and customer successes are highlighted in part one of “The Predictable Revenue Guide To Tripling Your Sales” e-book. Written by Aaron Ross and Jason Lemkin, the e-book shares how businesses can increase revenue with sales technology like NewVoiceMedia’s ContactWorld solutions, which shorten the sales cycle and personalise the customer experience to avoid customer churn and increase upsells and referrals. Continue reading Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that its customer, Red Roof Inn, one of the leading economy hotels in the U.S., was presented with a Bronze Stevie® Award in the Best Use of Technology in Customer Service Category in the annual Stevie Awards for Sales & Customer Service℠. Continue reading Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award

Pitney Bowes Recognized for Delivering ‘World-Class’ Customer Service

PRESS RELEASE: Pitney Bowes Inc. announced that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013, marking the third consecutive year Pitney Bowes has received this prestigious award. The NorthFace ScoreBoard Award is presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Continue reading Pitney Bowes Recognized for Delivering ‘World-Class’ Customer Service

Cisco VoIP Deployments Recognize Game Changing Visualization With TeleMate™ ViewPoint

PRESS RELEASE: TeleMate.Net Software, the pioneer in Voice Security Information and Event Management (vSIEM) software platforms, announced general availability of TeleMate™ ViewPoint, a real-time visualization interface that displays call activity on interactive maps providing corporate management faster access to actionable events. Continue reading Cisco VoIP Deployments Recognize Game Changing Visualization With TeleMate™ ViewPoint

“The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm today announces its partnership with GM Voices , the world’s largest producer of professionally-recorded voice prompts for automated technologies and an expert in the provision of translation and localization services. Continue reading “The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

SAS Positioned as a “Leader” in Multichannel Campaign Management: Gartner Magic Quadrant

PRESS RELEASE: True to its philosophy of adding value for its customers, SAS invested 25 percent of 2013 revenue (US$3.02 billion) in the research and development of new and existing products. This included expanding and improving SAS® Customer Intelligence solutions to help address customers’ digital transformation needs in 2014. SAS’ commitment to the market has been recognized by Gartner Inc., which named SAS a “Leader” in its new Magic Quadrant for Multichannel Campaign Management1. This is the eighth year SAS has been positioned in the Leaders quadrant. Continue reading SAS Positioned as a “Leader” in Multichannel Campaign Management: Gartner Magic Quadrant

Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Joe Gagnon to Senior Vice President and General Manager Cloud Solutions. Gagnon’s 30 years of business strategy and cloud technology experience will help Aspect expand the company’s cloud contact center capabilities by building on the success of the Voxeo and Qivox acquisitions, the recent launch of Aspect SaaS contact center solution, Zipwire, and the new affiliate partnership with LiveVox. Continue reading Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions