PRESS RELEASE: Genesys at G-Force New Orleans introduced Genesys Guru, a new portfolio of cloud-based expert services that help customers realize the full power of their investments in the Genesys Customer Experience Platform, with initial offerings focused on Workforce Optimization (WFO). Genesys Guru offers customers expert services to identify, analyze and optimize business processes and workforce issues that may jeopardize their customer experience, impact their ability to meet regulatory requirements, or delay their time to value with their technology investments. Continue reading Genesys Introduces New Cloud-Based Expert Services to Further Enhance Customer Experience Investments
Monthly Archives: May 2014
Verint Receives Industry Honors for Technology Leadership and Customer Centricity
PRESS RELEASE: Verint® Systems Inc. announced that it has received several recognitions from Technology Marketing Corporation (TMC) publications—CUSTOMER and Internet Telephony—for its Workforce Optimization (WFO) software. The organization also was named to KMWorld’s list of “100 Companies that Matter in Knowledge Management.” Verint’s position in the Knowledge Management market was bolstered by its recent acquisition of KANA® Software, a recognized leader in knowledge management solutions for customer service. These honors reinforce Verint’s focus on technology-driven innovation and customer engagement optimization excellence. Continue reading Verint Receives Industry Honors for Technology Leadership and Customer Centricity
Moxie Acquires SimplyBox’s Real-Time, In-Context Technology; Extends Its Capabilities To Change The Way Digital Commerce Is Done
Following the announcement of Rebecca Ward as president and CEO, Moxie Software, Inc. today announced that it has acquired the technology from SimplyBox, Inc. The acquisition will further extend the capabilities of Moxie allowing enterprises to anticipate customer intent, connect with customers in real-time and engage using the most appropriate communication channel across devices. Continue reading Moxie Acquires SimplyBox’s Real-Time, In-Context Technology; Extends Its Capabilities To Change The Way Digital Commerce Is Done
Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprise Customers
PRESS RELEASE: Huawei announced the launch of eSpace Contact Center solutions for enterprise customers, which are certified for SAP® Customer Relationship Management (SAP CRM). The eSpace Contact Center empowers customers to move toward a customer contact center architecture, offering sales, marketing, and service information and insights and providing high-quality customer experiences, enhanced customer interaction, and more efficient service. Continue reading Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprise Customers
Genesys Positioned as a Leader by Gartner in 2014 Magic Quadrant for Contact Center Infrastructure
PRESS RELEASE: Genesys announced the company has again been positioned as a “Leader” in the “Magic Quadrant for Contact Center Infrastructure” report by Gartner, Inc. The Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers and leaders. The year 2014 marks the sixth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. Continue reading Genesys Positioned as a Leader by Gartner in 2014 Magic Quadrant for Contact Center Infrastructure
Plantronics Receives Avaya DevConnect Partner Innovation Award
PRESS RELEASE: Plantronics announced it has been named a 2014 Avaya DevConnect Partner Innovation award recipient for headset integration with Avaya Aura® through Avaya’s next generation applications platform, Avaya Aura® Collaboration Environment. This award recognizes Plantronics for developing innovative applications and capabilities that enable new opportunities for Avaya customers. Continue reading Plantronics Receives Avaya DevConnect Partner Innovation Award
Azzurri appoints Chris Jagusz as CEO
PRESS RELEASE: Azzurri Communications, a leading UK provider of cloud and managed communications services, has announced the appointment of Chris Jagusz as its new Chief Executive Officer. He joins Azzurri from SSE Telecoms, where he was Managing Director. Continue reading Azzurri appoints Chris Jagusz as CEO
10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research
PRESS RELEASE: Mobile technology, social media and multi-modal research have been the most positive technological developments in Market Research over the past decade, but firms have been challenged by disruptive elements including DIY surveys, data privacy and the displacement of fixed-line telephony during that time. Continue reading 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research
Fusion employees promoted following successful development scheme
PRESS RELEASE: As part of an initiative to drive career development, three employees from leading local employer, Fusion Contact Centre Services, part of the BGL Group, have been promoted to Team Leader roles. The promotions follow the successful completion of an extensive internal training scheme. Continue reading Fusion employees promoted following successful development scheme
Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent
PRESS RELEASE: Semafone® has further strengthened its position to become one of the few technology vendors to achieve the highest level of PCI (Payment Card Industry) certification, achieving the PCI DSS Level 1 accredited Service Provider status, confirming that its solutions are in line with the Payment Card Industry Data Security Standards (PCI DSS) for “Level 1” merchants who handle over 6 million card transactions a year. Continue reading Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent