PRESS RELEASE: eg solutions plc, the back office workforce optimisation software company, has made three new strategic appointments to its sales, marketing and customer delivery teams. The new appointments will strengthen further the senior management team within the company establishing a robust platform for growth.
PRESS RELEASE: Cyara, the leading customer experience contact center testing company, has launched its next-generation, automated, testing platform which can decrease organizational testing efforts from 30 to 90 percent in most cases. Continue reading Best-in-Class Customer Experience Testing with New Cyara FIVE Platform
PRESS RELEASE: Cloud contact centre vendor NewVoiceMedia has helped Ukash reach the final in the ‘Best Application of Technology’ and ‘Small Contact Centre of the Year’ categories of the European Call Centre and Customer Service Awards 2014. Continue reading NewVoiceMedia secures Ukash as finalist for European Call Centre and Customer Service Awards