PRESS RELEASE: Altivon announced today that it has added the VidyoWorks™ platform from Vidyo to its contact center offering to provide easy to use, HD multi-party video conferencing. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences.
“Video conferencing is a powerful way for contact centers to interact with customers,” said Frank Tersigni, Altivon Executive Vice President. “It promotes a more personal connection, a richer context for discussion and visibility to the customer’s computing environment. Having multiple parties interacting in one virtual room is extremely effective for diagnosis, coaching, briefings and quick how-to’s. The VidyoWorks platform integrates into our contact center solutions and provides unmatched quality, scalability and affordability and runs on the laptops, smart phones, tablets and room systems that our customers already have.”
The Altivon integrated solution combines the Customer Interaction Center™ (CIC) from Interactive Intelligence and the VidyoWorks platform. Key video conferencing features available include ACD-routed video chat, skills-based and advanced ACD routing, multi-participant video chats, desktop sharing, warm transfer and seamless integration with the agent’s desktop. The video/audio stream can also be recorded.
“Video conferencing-enabled contact centers are the next wave in customer interaction as demonstrated by Altivon, a leader in Interactive Intelligence contact center solutions, and an innovator in the use of new technologies for improved customer experience,” said Eran Westman, Chief Revenue Officer at Vidyo. “Video conferencing will be a standard option in a contact center’s arsenal and we are pleased to have Altivon reselling Vidyo into this growing market.”
The VidyoWorks platform and APIs allow developers across a wide variety of markets and applications to integrate seamless, easy to use, HD video conferencing into a company’s workflow or business process. VidyoWorks enables contact center providers like Altivon to deliver solutions that quickly connect people and locations into their workflow and business processes to address new applications and business requirements.
Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the U.S. and Canada.
About Vidyo, Inc.
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets, smart phones, PCs, Macs, room systems and telepresence installations that interoperate with legacy H.323 and SIP endpoints. Vidyo’s infrastructure makes it a leading provider of affordable cloud-based video conferencing technology. The VidyoWorks™ platform allows solution providers to integrate high quality visual communications into their applications, leveraging Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology. Learn more at www.vidyo.com