PRESS RELEASE: Effective from the 11th June 2014, Eckoh has been granted patent (No. 2478916) for the transaction security method and system that underpins its innovative CallGuard product.
The patent was filed in 2010 by Veritape, a leading secure payment solutions company acquired by Eckoh in June 2013. Both Eckoh and Veritape have specialised in developing card payment solutions to assist companies in making ‘card-not-present’ transactions more secure, particularly those made over the phone through a contact centre.
CallGuard, installed on customers’ sites, has proven its success in the market with deployments across the globe. Many companies such as outsourced contact centre providers have adopted the simple plug-and-play solution that prevents sensitive customer cardholder data from reaching call recordings and contact centre agents.
Once CallGuard is installed, businesses benefit immediately from the ability to take secure payments from their customers over the phone. CallGuard eliminates the risk of fraud, and helps companies meet the PCI DSS compliance standards.
Nik Philpot, Chief Executive Officer of Eckoh, commented:
“Eckoh is delighted to be awarded this patent for CallGuard. The patent will not only strengthen our position in the market, but it will allow us to protect our investment in this technology. We are extremely proud of CallGuard, which together with our other payment products provides organisations and contact centres with a complete range of extremely compelling and competitive solutions to their PCI DSS compliance and payment security challenges.”
About Eckoh plc
Eckoh plc (AIM: ECK) is global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Eckoh has a range of secure payment products that are designed to help merchants become compliant with the Payment Card Industry Data Security Standards (‘PCI DSS’) and to reduce the risk of fraud by eliminating card data from contact centres and IT environments. Eckoh’s CallGuard product can be deployed on the customer’s site or hosted in the Cloud, and allows Contact Centres to take card payments from customers without their agents needing to see, hear or access the card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually. Eckoh’s customer service solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients’ costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK. For more information, visit: www.eckoh.com or www.eckoh.us