PRESS RELEASE: inContact, Inc., the leading provider of cloud contact centre software and contact center agent optimization tools, today announces a leader in professional education and training is moving to the cloud and implementing inContact’s award winning Personal Connection™ Outbound Solution in order to improve customer service efficiency. Personal Connection enables agents to seamlessly connect with prospective students without the typical delay caused by outdated dialer technology.
inContact’s new cloud outbound dialer allows interactions to begin positively, reduces hang ups and yields a more positive and personalized customer experience. Personal Connection is garnering significant industry attention including the 2014 Technovation Award from the Professional Association of Customer Engagement (PACE).
“The ability for outbound contact center agents to immediately and seamlessly connect with potential customers is crucial,” said Paul Jarman, CEO of inContact. “Personal Connection eliminates the awkward pause caused by outdated technology so that the agent connects with the customer right at the first ‘Hello.’”
With this new customer, inContact increases its penetration in the education marketplace which includes both public and private institutions offering degree programs and technical or professional training. Since the beginning of 2014, inContact has added 5 new education customers.
“As the costs of providing education and professional training rise, education providers look to reduce operating costs,” Jarman continued. “Replacing expensive premise systems with efficient cloud solutions will make continuing professional education more accessible and contribute to a better educated workforce.”
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.