Field service management technology innovator mplsystems joins The Building Futures Group

PRESS RELEASE: mplsystems, developers of one of the industry’s most innovative field service management solutions, has joined The Building Futures Group – the newly formed facilities management association created from the merger of Asset Skills, the Cleaning & Support Services Association (CSSA) and the Facilities Management Association (FMA).

mplsystems’ field service management approach helps organisations directly address the disconnect between the service desk, planning and what’s actually going on in the field. As a member of The Building Futures Group, mplsystems will play an active role in helping other members to optimise their field service management efficiency.

“We recognise The Building Futures Group as an important new voice across the housing, property, cleaning, parking and facilities management sectors. These are all key markets for mplsystems, and we look forward to sharing our distinctive, next generation field service management vision with group members,” commented Paul White, CEO at mplsystems. “Working closely with organisations such as The Metric Group, Balfour Beatty Workplace and Statutory Support Services we’ve shown how the deployment of a true, end-to-end field service management solution can unlock deliverable business benefits. We’ll be taking advantage of The Building Futures Group’s strong networking opportunities to help ensure that today’s FM specialists have both the real-time information and dynamic planning tools they need to deliver best practice performance.”

mplsystems is an acknowledged provider of end-to-end facilities management and mobile field service solutions, and last month was listed in Field Service Management section of Gartner’s 2014 CRM Vendor Guide reflecting our unique solution which combines customer management, dynamic scheduling and mobile field service technology.

Recent major mplsystems deployments include:

Balfour Beatty Workplace / Cofely – a total facilities management company that has secured over £500,000 of efficiency savings since deploying an mplsystems desktop solution for its end-to-end multi-channel contact handling and tracking. Additional benefits include an additional 18% improvement in response rates, a 25% reduction in rectification payments, as well as a further 28% improvement in planned maintenance and performance SLAs. Collectively these improvements have contributed to a 2,000 per month reduction in non-value-add calls

Statutory Support Services is a specialist building services maintenance group that selected a cloud based, end-to-end field service management solution from mplsystems to replace its increasingly over-complex, previous generation Maximo scheduling system. The new mplsystems solution combines dynamic ‘drag and drop’ scheduling, a comprehensive customer management portal and full integration of field engineer activities via a mobile app. To date the project has delivered a 75% reduction in capital costs, 66% software cost savings and released 2000 hours per annum of field engineer’s time through increased efficiency.