PRESS RELEASE: 3C Contact Services, North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce a new business relationship with Empower Network. Continue reading 3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network
PRESS RELEASE: TeleSpeak announced today that TMC, a global, integrated media company, has named TeleSpeak’s AnyWhere Solutions as a 2014 Unified Communications Product of the Year Award winner. Continue reading TeleSpeak Wins 2014 Unified Communications Product of the Year Award
PRESS RELEASE: – NICE Actimize, a NICE Systems company and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, has been recognized in the 2014 Aite Group Market Impact report, “Enterprise Fraud Management: Still Evolving After All These Years.” Continue reading NICE Actimize Recognized in Analyst Firm’s 2014 Enterprise Fraud Management Market Impact Report
BLOG: With costly calls to premium rate numbers now officially a thing of the past, some businesses may be worried this could open up the floodgates to more complaints or customer interactions that they don’t have the capacity to process, resulting in poor customer service. Continue reading Premium rate numbers abolished; will customer calls rise?