InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement

PRESS RELEASE: InterCloud Systems, Inc. announced a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system to next-generation unified communications (UC) and contact center (CC) architectures. InterCloud will provide various value-add elements to Harbortouch, such as presale consulting services and a solution design, including cloud centric geographic redundancy for their corporate offices.

Contact Centre CLUB

In addition, the company will provide a total turnkey implementation with InterCloud professional services, including advanced applications, as they deploy this industry-leading solution.

Shashi Varma, Director of Information Systems for Harbortouch, stated, “We are excited to start this partnership with InterCloud Systems. To that end, our focus at Harbortouch was to replace our outdated technology and core infrastructure with a high quality, integrated solution. Our goal is to provide superior customer service, utilizing advanced technology and applications. This ultimately will provide greater employee efficiency and an overall better service experience to our customers.”

Joseph Scotti, Regional Vice President of Sales for InterCloud Systems, stated, “We are pleased to announce this contract with Harbortouch. Our team’s focus was based on a complete review of Harbortouch’s long-term business needs. We are confident our fully integrated solution provides Harbortouch future scalability, cost containment, advanced features, and our unique ability to support Harbortouch as they grow nationally and globally.”

About InterCloud Systems, Inc.:

InterCloud Systems, Inc. is a single-source provider of end-to-end information technology (IT) and next-generation network solutions to the telecommunications service provider (carrier) and corporate enterprise markets through cloud platforms and professional services. InterCloud offers cloud and managed services, professional consulting and staffing services, and voice, data and optical solutions to assist its customers in meeting their changing technology demands. Additional information regarding InterCloud may be found on the Company’s website at www.intercloudsys.com.

About Harbortouch

Harbortouch is a leading national supplier of point of sale (POS) systems, credit card processing equipment and a full range of merchant services. Ranked by the Nilson Report as one of the largest payment processors in the United States, Harbortouch currently handles the merchant accounts for over 120,000 businesses and processes in excess of $10 billion annually, with those numbers continually increasing. Consistently recognized as a leader in innovation, Harbortouch is a five-time consecutive Inc. 500/5000 honoree and has won numerous awards for its cutting-edge products and services. The company offers an unprecedented “free” program that supplies a full-featured POS system to restaurants and retail businesses with no up-front costs. For additional information, visit www.harbortouch.com.