mplsystems awarded place on G-Cloud 5 for its intelligentContact suite of customer contact solutions

PRESS RELEASE: mplsystems has announced that its innovative intelligentContact cloud-based customer contact solution is now on G-Cloud 5 and available to public sector organisations on a Software as a Service basis via CloudStore, the HM Government approved online marketplace. This platform allows anyone in public sector organisations to buy off-the-shelf cloud-based services on a pay as you go basis via the G-Cloud framework.

Contact Centre CLUB

In addition to standard customer contact features such as ACD, call recording and skills-based routing, intelligentContact also supports multiple channels including email, SMS, social media, web chat and mobile, as well providing flexible agent desktop applications, knowledge management and self-service. intelligentContact was recently voted the number 1 technology in Call Centre Helper’s 2014 Contact Centre Technology awards, and was listed in research firm Gartner’s new CRM Customer Engagement Centre report and in the Web Customer Self-Service and Field Service Management sections of Gartner’s 2014 CRM Vendor Guide.

“G-Cloud and CloudStore are all about changing public sector IT perceptions and encouraging a Cloud-first approach, so we’re delighted that mplsystems and our intelligentContact solutions have again been included as a G-Cloud 5 Software as a Service provider,” commented mplsystems’ CEO, Paul White. “At mplsystems our cloud focus has always been about giving all organisations access to the latest and greatest contact centre technology in an affordable way. With intelligentContact it’s possible to rapidly introduce new technology and pilot new customer service innovations, such as chat, social or mobile, or create bespoke agent desktops without complex systems integration or weeks of custom development. Thanks to the accessibility of CloudStore it’s now even easier for Government and local government organisations to access our award-winning range of cloud services, and we look forward to developing our public sector sales activity via this important channel.”

About CloudStore and G-Cloud:

The CloudStore is the easy way for the whole of the UK public sector to buy cloud computing commodity and support services. It is an online catalogue containing details of each of the G-Cloud suppliers and their services. All types of cloud services are available in the CloudStore, including public, private and hybrid, with offerings listed under Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and Specialist Cloud Services. The G-Cloud 5 procurement framework is now live with over 1,100 suppliers – 10% more than G-Cloud 4. 87% of suppliers on G-Cloud 5 are SMEs.

About mplsystems:

mplsystems brings together multi-channel contact centre technology with innovative customer service and sales software. Its intelligent desktops offer a single view of customer activities across the business, helping our clients to resolve queries faster whilst benefiting from more integrated processes, faster deployment and dramatically reduced IT costs. For more information please visit www.mplsystems.co.uk