PRESS RELEASE: Karl Brough, Sitel’s UK Regional Director for UK and the Nordics was named winner of the industry’s Lifetime Achievement Award. This was by nomination only, beating a number of competitors.
Sitel work with a number of today’s leading brands and has a UK nationwide network of contact centres employing over 2,100 people.
The outsourcing partnership was recognised for its ability to demonstrate how the customer experience has improved through innovation and the introduction of social media.
Karl Brough, Regional Director for UK, Ireland and Nordics, says; “I have spent my entire career working in the customer service and outsourcing contact centre industry and recognition by my peer means a great deal to me. Thanks to the great team I work with and to everyone who nominated me. .”
Sitel UK was also named finalists for “Best Outsourcing Partnership – Flybe” and “Employer of the Year” at the awards.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency.
Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com