QuestBack joins G-Cloud 5 to help transform customer and employee experience

PRESS RELEASE: QuestBack announced that its cloud-based enterprise feedback management (EFM) solutions have been accepted on the G-Cloud 5 framework. The QuestBack Employee Feedback Survey Platform, QuestBack Online Communities, QuestBack Customer Feedback and QuestBack 360 Feedback Survey and Leadership Compass, are now available via the government’s CloudStore portal to any UK public sector organisation, within the Software as a Service (SaaS) category.

Contact Centre CLUB

G-Cloud allows the public sector to buy cloud-based services off the shelf, avoiding lock-in to expensive contracts with single suppliers, and encouraging cost-effective, innovative solutions. It is available to organisations across the public sector, including central and local government, education and health services, devolved government, the emergency services, defence and not-for-profit organisations.

Across the public sector engaging with key stakeholders, including citizens, patients and employees is critical to delivering the right services in a cost-effective and efficient way. QuestBack’s EFM solutions enable this by providing actionable insight that transforms the experience, enabling innovation, productivity and greater satisfaction. Existing public sector customers include the NHS, central and local government and housing associations.

“Across the public sector, listening to users and employees and acting on their feedback is vital if organisations are to deliver a personalised, efficient and effective service,” said Paul Barnes, UK Country Manager, QuestBack. “Whether it is within central or local government or the health sector, the power of feedback can transform services and underpin innovation. Joining the G-Cloud demonstrates our commitment to the public sector and our ability to help transform how it operates.”

About QuestBack

QuestBack makes the world’s most versatile survey and feedback platform. Offering solutions for organisations of all sizes our online surveys, panels and social community tools are transforming the way thousands of companies manage their customer, employee and market feedback.

Founded in 2000, QuestBack is headquartered in Oslo, Norway and privately held with 19 offices worldwide. It is the online feedback and data management platform of choice for some of the most successful brands in the world including Coca Cola, Ikea, Citi, Volvo and many others. Visit our website to find out more. www.questback.com