Key appointments boost Ember’s consultancy team

PRESS RELEASE: Customer management consultancy, Ember Services, has responded to growing demand for its services with two key appointments to its consultancy team. Nigel Bareham, who comes to Ember from Vodafone, will specialise in the development of customer strategies across online, voice and social channels. Greg Latton joins Ember as a commercial specialist, bringing wide-ranging experience from the public and private sector, having worked on some of the UK’s most prestigious procurement programmes.

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“These additions to our consulting team reflect the pre-occupations of our clients as they renew their focus on customer engagement as the UK economy continues to recover,” says Simon Foot, Director of Consulting for Ember Services. “Clients we are working with are keen to advance their use of digital and social channels and to ensure that their customer management operations – both inhouse and outsourced – are established on solid commercial foundations. Nigel and Greg’s experience – between them they have spent close to 30 years in the customer management industry – will strengthen our team’s ability to support clients that are looking to increase both customer engagement and business value.”

Before joining Ember, Nigel Bareham spent 13 years in the telecommunications industry, including international roles with Vodafone, most recently as business owner of Vodafone’s self-service platform in New Zealand. Greg Latton joins Ember from QinetiQ where, as Principal Consultant, he focused on improving evaluation criteria and commercial arrangements for a variety of large-scale procurements. Earlier in his career, he held senior positions in both inhouse and outsourced contact centres with Barclays and Sitel UK.